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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1804 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are delighted by the ample storage space, ease of use, and reliability of the My Passport 4TB External Hard Drive. Many appreciate its compact size and find it to be a great value for the price. Some customers have expressed concerns regarding the USB connectivity and the built-in software.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 84 Showing 1,661-1,680 of 1,804 reviews
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Hard drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item ! I use it everyday with no problems if anyone needs extra storage this is what you need.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is easy to use and works fine. It even reminds me when I haven't backed up for a while!

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Storage ... room plus

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for large storage capacity! Back up critical files, protect from on line thieves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great external hard drive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this item I ordered Red making it easy to spot if I laid it down But the backside is black

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Software Issues

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a windows 10 PC and spent a lot of time with support trying to get the back-up program to work automatically. Basically, it will not recognize my photo files on windows. I have to manually copy the files from A to B which is OK, but not as advertised by WD. I hope there is an update that will fix this.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    There are better one out there

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what it is supposed to do but for the cost could be better

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does what it says, dont drop it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its delicate, deffinately get a case if it's not stationary. 4TB . ☆☆☆☆

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Hard Disk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always get this type of Hard disk cuz it’s a good one

    I would recommend this to a friend
  • Cons mentioned:
    Usb

    Rated 1 out of 5 stars

    Nothing but a paperweight

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've bought WD external hard drives for years. But this My Passport 4TB was a complete failure from the start. Multiple PCs and laptops failed to even recognize it. Therefore, useless.

    No, I would not recommend this to a friend
    • Brand response from Western Digital Team
      Posted .

      Hello ReneB, We are sorry for the inconvenience caused to you. We recommend contacting our technical support team directly, as we will be happy to assist you with any troubleshooting and warranty options related to the drive. You can open a support ticket at https://support-en.wd.com the customer support team get back to you in a earliest possible time. WDConnections

  • Rated 4 out of 5 stars

    Is fast but difficult to select what to back up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is fast but difficult to select what to back up. Not very intuitive.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 2 out of 5 stars

    Hard drive failed after 5 months

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, easy to use, but after 5 months the drive needs to be sent in for memory recovery - very disappointed and now out the $ to recover data.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Mac user

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good drive had to format drive to use on mac computer

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not bad, not complete

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get's the job done but a USB-C option would be nice.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Great portable HD

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WD is the best for external storage. I have two of these for travel. very good

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very good for price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a bit difficult to interconnect. Could be more user friendly

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    BadService

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waited 15 minutes for curbside pickup, then went into the store, waited on line since the person doing the curbside had other responsibilities. Then I was treated rudely. I am not going to be back to Best Buy when I can get the same products at Target or Amazon

    No, I would not recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    ext harddrive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Holds everything - useful as Mac cuts storage capacity ion the new imac.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its small and portable and I love it. Its a great way to save your data.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for PS4

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gift from my brother, Should have gotten this earlier.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good drive that can be partitioned For different needs.

    I would recommend this to a friend