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$275.61

Customer reviews

Rating 4.7 out of 5 stars with 2879 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 134 Showing 2,661-2,680 of 2,879 reviews
  • Pros mentioned:
    Ease of use

    Rated 2 out of 5 stars

    Issues w set up

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not working tried several times Apparently needs tech help. Please send who to contact for Windows I need to use this ASAP I own a previous version that is full it has always bern easy to use. Thanks!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 2 out of 5 stars

    hard drive

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this drive is okay nothing special its very slow but its a very good price for 5 tb

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Great storage

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item. Perfect for storing and keeping everything you need to take with you.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Lots of memory

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish they came with an automatic back up software....

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Small yet efficient storage.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All the WD external hard drives I have are efficient.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Found what I was looking for

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Salesperson helped us find what we were looking for

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This 5TB external hard drive works great with my PS4

    No, I would not recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 1 out of 5 stars

    Drive failed in one week

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Drive connected to my laptop as a backup to my hard drive and not moved from my desk. Backed up about 400 gb over a 5 day period and on sixth day, drive failed completely. Took drive to Best Buy to see if they could recover. Drive could not be recovered. Good news is I got my money back. DID NOT GET ANOTHER DRIVE...Very bad experiance with this version of backup/portable drive.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Hard drive

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good hard drive. Currently having issues with the hard drive where if I move some video files onto this hard drive. There seems to be corrupted frames when watching videos. It’s kind of annoying.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    WD My Passport 5TB External USB 3.0 Portable Drive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the WD My Passport 5 TB External USB 3.0 Portable Hard Drive.

    I would recommend this to a friend
  • Cons mentioned:
    Noise

    Rated 1 out of 5 stars

    Slow and I do NOT recommend this External Harddriv

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredibly slow. I can hear this drive spinning up and it always sounds as if it's about to give out. It responds as if it's a hard-drive from 1995. Very very slow. I also purchased the following incredibly lightning fast drives from Best Buy (One Crucial - MX500 2TB Internal SSD SATA and Two SanDisk Professional - G-DRIVE ArmorATD 4TB External USB-C Portable Hard Drive)

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    nice drive but hard to use

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Price is OK but problems with WD software support and 3rd party software downloads. Ease of use as an automatic backup drive is limited in our experience.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Great little storage device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great to archive all our old photos. Would buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Portability

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent buy for myself Portable, fast, and convenient.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Larg drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Now that hard drive are really cheap compared to back then

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Great device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like a charm. Fits all my pictures and music.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Open box product returned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so excited with this laptoo and it looks a new laptop. However, the monitor is damaged. It is blinking. Returned.

    No, I would not recommend this to a friend
    • Brand response from Western Digital Team
      Posted .

      Hi MarianaM, We are sorry for the inconvenience caused to you that you returned the drive without giving us a chance to make it right for you. We ask that you please let us know about any issues you encounter with any of our products in the future so we can review that for you. WDConnections

  • Rated 3 out of 5 stars

    Waiting for the other shoe to drop.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My last one was a complete waste of money, and my data was lost with it, but options were limited when replacing, Am shopping for a different brand currently.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped Working *FURIOUS*

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this 2 months ago. The harddrive is already clicking and failing to be read by the computer. I used this harddrive to backup everything i own Family Photos/Video everything. I contacted WesternDigital only to be told the harddrive would be replaced (how reassuring when i could be sent another defective one) and that they will not provide help for Data Recovery. Not everyone has a backup plan when the product is suppose to work and was the backup of data in the 1st place. I am done with HDD drives. Very expensive to move over to SSD but I have to do it. Bestbuy should stop putting WD products on store shelves if this is the customer support we are going to get from people losing important data because WesternDigital simply does not give a darn

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Lasted about 1 month

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used as external storage for PS4. Good capacity at a great price, but maybe I just got a lemon. Never had issues before with WD, so I'll just write this off as a bad one.

    No, I would not recommend this to a friend