Customer Ratings & Reviews

I was hoping for better. The first drive I bought was corrupted. Best Buy easily exchanged it for another. The 2nd almost works. The drive connects but does not provide me with any options or a menu to work from. I was hoping for auto backups or something to help move files from my desktop over. So I don't know if this also is corrupted. In the past I have used Seagate backup drives without problems. I am NOT convinced this is working at 100%. Will not buy WD again.

This hard disk suddenly stopped working on my Windows 11 laptop. It could no longer be detected on the Windows Explorer and it says uninitialized under Disk management. I have so many important files in this drive that will get erased if i initialize it. WD Support was of no use to help with either data recovery or providing me a full refund of the faulty product - they just do a replacement of another similar hdd. I already tried all their suggested troubleshooting steps and it did not help. I will have to buy another expensive data recovery software to recover my important data from the hdd.

Had no issues coping pictures into the WD My Passport 5 TB external USB 3.0 portable hard drive. Unfortunately, when I purchased a new hard drive I was not able to open the pictures from the WD My Passport

Its good thing there is a function to set up an PW but sometimes it obstacles

Not very dependable. I think I'll go to an SSD instead.

After doing a test on the drive for a couple of days, when I wen to actually use it, it failed. Windows would not recognize it. I was able to recover it using the windows utilities. My complaint is not just that the drive failed, but WD was of no use in getting it working again. After some bad experiences with a couple of MyCloud dual drive systems -- not so much with the systems, but with WD support for the product, I have started buying non-WD products. I am not throwing the company out completely, until this drive, I had always found their drives to be of very high quality.

I wish I could give it a zero. This is the 3rd (and last) portable WD drive to fail within a year. This one didn’t even last 24 hours before it stopped responding. I’ve since tried connecting it to 3 different computers, but just like the other failures, the light blinks, but nobody's home. Don’t waste your money!

Bought this to replace a 6 month old WD external drive that failed after light use. First use of this drive, picked up drive with thumb and one finger to slide it and my laptop over on table while transferring files. Slight pressure with thumb and one finger was enough to flex/compress the outer case and immediately heard grinding in the drive. Drive destroyed. Run away from WD external drives. I have some that are several years old and work, but their new ones seem to be complete garbage.

I could npt transfer data from another hard drive ti this one

Lied to about membership to extend pricematch. 3 people said on the phone that i was due a price match.. but cant get it unless I can get ahold of the local store who do not answer the phone or call back.

Not a easy to install as passed WD hard drives. Not plug and play.

Very delicate.. Great if you do not intend to transport from one system to another. After 6 months of moving around drive became unstable and files started corrupting. Appeared to continue to run after Eject had released the drive. No use having all that space if you can't use it.

The device only worked for a couple of days then started making a constant clicking noise which was not only annoying but unnerving. Returned and refunded

The software for this will not install unless you agree to sharing info and diagnostics with Western Digital. I guess do more research before you purchase something from WD, this is ridiculous.

This drive worked fine until, of course, a week after the product return window closed. I originally formatted in exFAT on my laptop because my laptop holds embroidery patterns that I would like to access on my iMac. Eventually my iMac wouldn't recognize this drive. I figured it was user error and reformatted again. Nope, iMac does not recognize this drive.

I bought this so I could put pictures and stuff on it as back up, but I could not get it to sync with my laptop no matter what I tried.

Not working , i want to replace this device. since i bought from best buy and sent to my friend , but his external USB not detected ,

It said on the package that it was mac compatible, but it was not. (Maybe it works for an older mac, but I just bought a new laptop.) Didn't work for me at all. Returned it.

Bought it in December, have been using if for over a month and it is already dying. I am getting a read error when I diagnose it. The reason I diagnosed it is because it is transferring files at 2mb/s opposed to somewhere near 100mb/s. Probably I got a lemon, but I can not recommend something I don't trust.

My first two failed within a year! None of the data could be recovered. I have the warranty replacements now, but am less likely to trust them much.