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Customer Ratings & Reviews

$257.96

Customer reviews

Rating 4.7 out of 5 stars with 2879 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 119 Showing 2,361-2,380 of 2,879 reviews
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didnt have anymore space on my computer but now that I purchased this EH I can save all those recipes for making giraffe soup and wetwork videos!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slick and decent design easy plug in and hooked up ready to go

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast when passing the data to the computer, expected quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Second time is a charm

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy once I got the right unit. During my first visit the attendant gave we the wrong device, I notice it before I opened it so took it back and ordered the correct one online and picked it up when I took the wrong one back. All is working well at this point.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent HD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking forward to having this 5tb external HD, but due to the covid health issues, BestBuy was exemplary in working out delivery issues.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Option for backup and price. Isn't the fastest drive but will get the job done. I'm using mine as extra long time term storage. Con, I couldn't get the encryption working on this drive. Might not be supported.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Little Hard Drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 2nd WD My Passport purchased, works perfectly after 3 months, USB 3.0 speeds are phenomenal after coming from an old USB 2 drive.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 3 out of 5 stars

    Not sure yet.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to reformat after loading some pics. I'll be really upset if it happens again after I delete all my pics off my phone. I purchased this to store my pics safely!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good Hard Drive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good,problem free Hard Drive. Good value for the price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Hard drive backup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It met my needs for migrating files from old computer to new one and providing back up hard drive

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    WD 5TB portable hard drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard drive works well for backup but not the fastest so probably 5k RPM drive motor. Would be nice if they gave specifications of drive but I just wanted it as a backup so no big deal.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Diskdrive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was saving my previous files before resetting my laptop system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hard Drive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent item love the product...................

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't waste your money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased 3-4 of these over the years and have had zero issues with them, which is why I bought another one. I can't even use it because it is making me download a program on my computer to run it, then it has made me download two other separate programs for whatever reason. Even after going through all of these ridiculous steps, it still isn't letting me put anything on the hard drive. I have never had this issue before, and I have never had to download anything before other than the WD discovery app, If I buy an external hard drive, I want to be able to easily save things to it without having to go through a million steps, and this is not that. I wish I was within the return timeframe because I'd like to get my money back, but I'm just going to throw away this piece of junk since it doesn't work.

    No, I would not recommend this to a friend
    • Brand response from Western Digital Team
      Posted .

      Hi KelsAll, We apologize for the inconvenience caused to you. This is not the service we want for our customers, this usually never happens. To assist you better, we kindly request you to open a support ticket at https://support-en.wd.com/app/askweb and provide more details about the issue with possible error screenshot, Our support team will reach out to you promptly. WDConnections

  • Rated 5 out of 5 stars

    Needs better instructions on how to set-up

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There wasn't a manual or directions on how to set this up, but the Customer Service department walked me thru the entire thing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great western digital portable drive

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome drive, I only buy western digital. Love the style and design. Love the it’s slim design

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great piece of extra storage!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I needed! Works quickly and efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item it’s nice when things are in great condition it’s lovely when things are take care of when it’s in stock

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    retired

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i you need it in electronics - best buy has it.peroid

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good harddrive

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's a standard harddrive. it's pretty quiet, you wont really notice much from it other than it works. the write speed is fast

    I would recommend this to a friend