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Customer Ratings & Reviews

$257.96

Customer reviews

Rating 4.7 out of 5 stars with 2879 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 123 Showing 2,441-2,460 of 2,879 reviews
  • Rated 5 out of 5 stars

    Great for movies

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a hard drive for movies and this definitely did the trick runs like its off a DVD with a great picture

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No Problems

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once I figured out how to load thee drive onto my computer (directions were lacking and it isn't just a plug and play), the drive has run smoothly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    bought it for password protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works well and bought it for password protection. it's heavier compare to the older model of the WD external drives.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Everything works good so far!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To tell you the truth I haven't done a lot with this hard drive so far. I did back up my music and everything went smoothly. I'm looking forward to filling this hard drive!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is working great so far. Very satisfied with this product. Awesome. The transfer speed is very high.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing price and great quality. I always know that Best Buy will have exactly what I need

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A LOT OF STORAGE SPACE

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I BOUGHT THIS BECAUSE I DIDN'T HAVE MUCH SPACE ON INTERNAL SSD. THIS EXTERNAL WORKS PERFECTLY FOR WHAT I NEED

    I would recommend this to a friend
  • Cons mentioned:
    Software

    Rated 1 out of 5 stars

    Not a good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad product, do not buy. After trying for a week to get it properly installed, Including several chat exchanges with WD support (they were excellent, by the way), I finally returned it as defective. The “plug and play” software is not user friendly, and I had to contact the company to find a user manual like a download. The only reason I gave it a star was because the customer service people were very responsive and good. They just couldn't help me.

    No, I would not recommend this to a friend
    • Brand response from Western Digital Team
      Posted .

      Hello,
      Thank you for sharing your experience. We're genuinely sorry to hear that the product didn't meet your expectations despite your efforts and our support team's assistance. We strive to make our products user-friendly, and your feedback regarding the 'plug and play' software and the user manual will help us improve. We're glad to hear that our customer service team was responsive and supportive, and we'll continue working to provide the best possible service. If there's anything else we can assist you with, please don't hesitate to reach out. WDConnections

  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy and we’re going to keep it thank you.Everything went well on it and is doing very good thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Western Digital Drives are amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well hopefully this review will be useful to MAC users. I originally purchased this WD - My Passport 5tb usb3.0 drive. After I got home I noticed I did not grab the right box at Best Buy where they had two drives side by side in the Apple section of the store. This drive does state it will work with MAC's but you have to reformat it. I just did not want to wait around for a 5tb drive to format as it will take quite a long time. I was also concerned if there was anything wrong with the drive after reformatting, would BB allow it to be returned. Therefore, I ran back to the store and exchanged it for the WD - My Passport 4tb usb3.0 for MAC. I did opt to give up 1tb just for the piece of mind knowing the drive was plug and play.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good for the price. Highly recommended. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast USB C drive

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast Used for storage of drone files Next drive will be bigger... already filling up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Powerhouse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast file transfer. Big files can be transferred easily between several devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great value, i have several

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    does what its suppose to do. I have several and great for backup

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for archiving old data

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as expected. Great for archiving as it is an old drive that is slow, but it works!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this as a birthday gift for my husband. I don't know much about the tech side but he is LOVING it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Small footprint

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good to have as backup for all the photos! Thank you Best Buy for Recommending and setting this up for me!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great external hard drive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was exactly what I needed and works perfectly. Thanks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Big Extra Hard Drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must for people backing up pictures. You always need at least one backup hard drive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Storage solution

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, supporting high speed data and reliable storage

    I would recommend this to a friend