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$257.96

Customer reviews

Rating 4.7 out of 5 stars with 2879 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 132 Showing 2,621-2,640 of 2,879 reviews
  • Rated 4 out of 5 stars

    USB connection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only reason I gave it 4 stars is the USB connection to the cord that came with it does not seem solid.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good, small footprint, good value, fast shipping.........

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good hard drive with password encrypted, Like it...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good speed. works very well... ill update if things change

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ease of Use

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Transferring data to the device and fast and easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product works great u won’t regret buying this

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WD My Passport 5TB External USB 3.0 HD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy Setup and fast backup with the provided software

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did exactly what I needed it to :)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for the price. Absolutely love Best Buy!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fast data transfer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product. Fast operation and easy to store. USB

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Device for the price! Fast and plenty of space!

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 3 out of 5 stars

    Good HDD!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This WD USB ext. HDD is very good quality but it is over price.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    External hard drive review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Efficient hard drive however it does overheat When not in a cool environment

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    A lemon from the get-go -- just terrible

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely, oddly slow and unresponsive. Searching for files saved to it would always be a time-consuming, frustrating, hit-or-miss experience. Well before the one-year mark, it suddenly became dismounted and irreparable. I had to spend $$$ to purchase an app that is now slowly trying to recover the files I've saved to it over the past year.

    No, I would not recommend this to a friend
    • Brand response from Western Digital Team
      Posted .

      Hi, We are sorry to hear about your experience with your My Passport drive. This isn't the level of performance we aim to deliver. Please reach out to our support team by opening a ticket at (https://support-en.wd.com/app/askweb) so we can look into it and explore a possible replacement (if needed) or a solution for you. Our customer support team will contact you as soon as possible. WDConnections

  • Pros mentioned:
    Ease of use

    Rated 1 out of 5 stars

    Not dependable

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a backup for a backup. I have 3 passports. 5T, 2T and another 1t. All had catastrophic failures. I ended having to send to a recovery my 5T and fortunately they recovered about 98% of data. Cost of recover was just shy of 1300.00 and a 15T MY book for another 200 plus. Apparently to recover you have to go this process. AllPassports were less than 1 to 3 years and per the experts expect these to last around 5 years. Positive: When the devices are operational they are easy to navigate and perform well.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    So Far So Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I will let you know in a year if it survives my usage on it...

    I would recommend this to a friend
  • Cons mentioned:
    Noise

    Rated 2 out of 5 stars

    Got unlucky I guess

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Started making a noise around 8 months into owning it.

    No, I would not recommend this to a friend
    • Brand response from Western Digital Team
      Posted .

      Hello Robin, Please be informed that hard drives produce some noise when they work. The amount and kind of noise depend on what the hard drive is doing like reading or writing data. It's good to know which sounds are normal and which might mean there's a problem with the hard drive. Please refer to the mentioned link to know about the causes of hard drive noises: https://support-en.wd.com/app/answers/detailweb/a_id/32906 If you need any assistance then please feel free to contact us by opening a ticket directly at (https://support-en.wd.com/app/askweb) WDConnections

  • Rated 3 out of 5 stars

    Great for price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it works great for holding all my games for my ps4

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    straight forward

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a sturdy (within reason), dependable external with decent read write speeds.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Wont work with TV USB

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will not work with TV usb since the format is not correct, if you change the format to mbr then you only get 2tb from it. Most TV's need the hard drive formatted to mbr to work. I do have it hooked to an android box and I can use it formatted to GBR and get the full 5tb. Still a good hard drive for WD.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good but slow

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good but slow. Using for Mac time machine.and takes a long time.

    I would recommend this to a friend