Customer Ratings & Reviews
- Model:
- WDBPKJ0050BBK-WESN
- SKU:
- 11123145
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Drive died after a couple weeks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this drive for travel. I took 1 trip, and while moving files on and off the drive when I got back, it just stopped working. It powers on and it spins, but will not show up in Windows. Tried 3 different PCs, mutiple cables, Disk Management, and even 3rd party utilities to get it to show up, but nothing. Now the dilemma. I am within the return policy, but this drive has data on it that could possibly be recovered that has not been backed up yet. VERY DISAPPOINTED.
No, I would not recommend this to a friendWD My Passport 5TB External USB 3.0 Hard Drive
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this drive less than 4 months ago and now it is malfunctioning with "drive is not accessible due to fatal device hardware error"!!!!
No, I would not recommend this to a friendBrand response from Western Digital Team
Posted .Hello,
We are sorry to hear about your experience, We'd like to gather more information so, We request you kindly open a support ticket at (https://support-en.wd.com/app/askweb) to elaborate on the issue and, our support team will get in touch with you at the earliest.
Broke after 3rd use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stoped working after i saved thousands of photos and videos. I lost all of my stuff. This was after 3 uses. If you care about what ur storing on it then dont buy it
No, I would not recommend this to a friend- Cons mentioned:Heat
good for backups only
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.slow drive. overheats with heavy usage. would recommend an SSD if you have high usage.
No, I would not recommend this to a friend This drive is garbage for gaming
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Havent even had it a full year and it consistently errors out. Was told this would be a suitable option for installing my pc games on. Wrong. Dont buy if you're looking for an external drive for games.
No, I would not recommend this to a friendLost over 10 years of memories.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure what happened but lost over 10 years of memories with this device I will never use an HDD again I will only do SSD. Limited 3-year warranty and they weren't able to do anything and it cost over $3k to do a recovery
No, I would not recommend this to a friendNothing interesting
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a usb drive, what's to tell? Slow transfer speed
No, I would not recommend this to a friendA useless boat anchor after it stopped working...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality clunker. It worked for about 2 minutes and then died. The light turns on, doesn't blink, and just sits there. I know it isn't my computer, cable, etc. This drive is just a bad unit that quit working. A boat anchor...
No, I would not recommend this to a friendnot reliable drive
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased it just a week ago and it is not accessible by computer now, transferred lots of pictures and from my old hard drive, WD technician says only option is to reformate the drive to use again and lose or go through third party to recover the data.
No, I would not recommend this to a friendBuyer beware of the ticking...
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product. It lasted 3 months and began to tick. I was able to black up my data and sent it in to WD. They sent me a new one and 5-10 minutes into transferring my data back to the new HD it began to tick. When it ticks, it stops writing data and gives me an error. 5 TB is not a small of data to gamble with. I don’t recommend this product.
No, I would not recommend this to a friendWorked for 24 hours
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in Dec, I just plugged this in, formatted it for my Mac and spend the day saving all my precious files onto it. It worked great for about 24 hours. Then it started making a clicking noise and my computer couldn't locate it. Now what.
No, I would not recommend this to a friendPoor Option WD My Passport
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After searching the web for installation and operating instructions (none supplied by manufacturer, Western Digital), was able to install start backup. Stopped before complete and would not resume.
No, I would not recommend this to a friendRandomly Breaks
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's already broken. These things just break out of the blue and I'm already on #3 in 2 months. Absolutely unreliable. Once this one breaks, I'm just not going to have external storage because I've put now way too much money into having them just break and start over from scratch.
No, I would not recommend this to a friendcame w/no instructions
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm sure it's great if I could figure out how to download my info. Came with NO help!
No, I would not recommend this to a friendLow price, means low quality, and low results.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted about a month and a half, then it was a brick in the garbage can. Never again will I ever trust Western Digital, or any of their products. If data matters to you, don't store backups on cheap drives. I will stick with sata 6 drives where my backups will actually restore properly.
No, I would not recommend this to a friendDo NOT waste your money!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This drive worked for about 15-20 min before it failed. I put 100G worth of data on the drive then it failed miserably!! I was on the phone with Western Digital for two hours and NOTHING. Now I do not know what to do with the drive because it has sensitive data on it and it does not work!! HORRIBLE PURCHASE!!
No, I would not recommend this to a friendNot the same company
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a total of 4 WD. 3 of them are passports and one is the old one which needs its own power supply. Other than the old one all 3 gave up. I thought i got some duds but the last one did not even last a year. I have some backup because the oldest one. This is the last WD i will every buy
No, I would not recommend this to a friendTerrible support from store Geek Squad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item itself seems to be very good, BUT the support and guidance I got from the Geek Squad at the store on how to use it was absolutely horrible.
I would recommend this to a friendDead after less than a year
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it less than a year ago (March 27th 2023) and it was working fine up until it died this morning and fried all my data.
No, I would not recommend this to a friendI should have to read directions
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not user friendly. I was unable to follow install and use easily.
No, I would not recommend this to a friend