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Customer Ratings & Reviews

$372.16

Customer reviews

Rating 4.7 out of 5 stars with 2891 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 134 Showing 2,661-2,680 of 2,891 reviews
  • Rated 4 out of 5 stars

    Good value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The drive meets all of my current needs and seamlessly integrates with my system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    small but large capacity

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my on the road back-up drive for my laptop, small, speedy and large enough to back up everything.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does the job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, mediocre read/write speeds. Went with ssd instead

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Ha ha darn portable hard drives

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased thisbto use for my steam deck and asusbrog when i dock them . Once thebrog ally release i set everything up plugged in thebdrive and got this clicking. Ran windows repair. Itvseemed to stop and finally find the drive. That lasted 10 seconds as it was lost again and clicked. Western Digital was great as the RMAed the device only note in waiting for the replacement as you have to send yours out before they send one back...

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Extra space.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked this up to back put photos. Woks great, eazy to set up.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had three of these EHDs go bad. One failed completely, and I had to send it off to a forensic recovery specialist to retrieve files. Two others that I already had have since started to fail on me as well. Would NOT recommend these for any files that you don't want to lose access to. I have since switched to the Samsung T7 EHDs and they have proven much, MUCH more reliable.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Works great, will purchase again.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great so far, I have been using this brand for quite a while. Always back up to cloud too.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Lots of storage but already having issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of storage space, which is good, but its starting to make a clicking noise, and I'm having trouble getting it to connect to my laptop. Not sure whats going on, and may need to return it after owning it for less than a month.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    There's something, but nothing happen yet.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Idk what happen when i transferred a file from my computer to this HDD, there's a machine virtual crack sounds, hopefully do nothing and yea until now is nothing happended but if it does than that's your problem and i want refund cause it isn't human errors.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Get back w update

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had much chance to use, but price was right

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Issues w set up

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not working tried several times Apparently needs tech help. Please send who to contact for Windows I need to use this ASAP I own a previous version that is full it has always bern easy to use. Thanks!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Whopper of a storage drive in a small package

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this rugged external SSD with a wonderful 5 TB capacity. No complaints on anything

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    A lemon from the get-go -- just terrible

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely, oddly slow and unresponsive. Searching for files saved to it would always be a time-consuming, frustrating, hit-or-miss experience. Well before the one-year mark, it suddenly became dismounted and irreparable. I had to spend $$$ to purchase an app that is now slowly trying to recover the files I've saved to it over the past year.

    No, I would not recommend this to a friend
    • Brand response from Western Digital Team
      Posted .

      Hi, We are sorry to hear about your experience with your My Passport drive. This isn't the level of performance we aim to deliver. Please reach out to our support team by opening a ticket at (https://support-en.wd.com/app/askweb) so we can look into it and explore a possible replacement (if needed) or a solution for you. Our customer support team will contact you as soon as possible. WDConnections

  • Rated 4 out of 5 stars

    Lots of memory

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish they came with an automatic back up software....

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Small yet efficient storage.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All the WD external hard drives I have are efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great storage

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item. Perfect for storing and keeping everything you need to take with you.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Found what I was looking for

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Salesperson helped us find what we were looking for

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This 5TB external hard drive works great with my PS4

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    hard drive

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this drive is okay nothing special its very slow but its a very good price for 5 tb

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Drive failed in one week

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Drive connected to my laptop as a backup to my hard drive and not moved from my desk. Backed up about 400 gb over a 5 day period and on sixth day, drive failed completely. Took drive to Best Buy to see if they could recover. Drive could not be recovered. Good news is I got my money back. DID NOT GET ANOTHER DRIVE...Very bad experiance with this version of backup/portable drive.

    No, I would not recommend this to a friend