Customer Ratings & Reviews

It’s a good hard drive. Currently having issues with the hard drive where if I move some video files onto this hard drive. There seems to be corrupted frames when watching videos. It’s kind of annoying.

I love the WD My Passport 5 TB External USB 3.0 Portable Hard Drive.

Incredibly slow. I can hear this drive spinning up and it always sounds as if it's about to give out. It responds as if it's a hard-drive from 1995. Very very slow. I also purchased the following incredibly lightning fast drives from Best Buy (One Crucial - MX500 2TB Internal SSD SATA and Two SanDisk Professional - G-DRIVE ArmorATD 4TB External USB-C Portable Hard Drive)

Price is OK but problems with WD software support and 3rd party software downloads. Ease of use as an automatic backup drive is limited in our experience.

Works great to archive all our old photos. Would buy again.

Excellent buy for myself Portable, fast, and convenient.

Now that hard drive are really cheap compared to back then

Works like a charm. Fits all my pictures and music.

I purchased this 2 months ago. The harddrive is already clicking and failing to be read by the computer. I used this harddrive to backup everything i own Family Photos/Video everything. I contacted WesternDigital only to be told the harddrive would be replaced (how reassuring when i could be sent another defective one) and that they will not provide help for Data Recovery. Not everyone has a backup plan when the product is suppose to work and was the backup of data in the 1st place. I am done with HDD drives. Very expensive to move over to SSD but I have to do it. Bestbuy should stop putting WD products on store shelves if this is the customer support we are going to get from people losing important data because WesternDigital simply does not give a darn

Used as external storage for PS4. Good capacity at a great price, but maybe I just got a lemon. Never had issues before with WD, so I'll just write this off as a bad one.

My last one was a complete waste of money, and my data was lost with it, but options were limited when replacing, Am shopping for a different brand currently.

This was on sale. Not sure I’ll buy this brand again. It had drive errors within 6 months and I had to reformat it after buying another drive and offloading all the content. Don’t trust it.

I am able to get a backup but still uncomfortable how it works even after contacting WD tech support. Definitely not for the non-techie types, ME.

Just want I was looking for. Clerk was very kind and sold me the item needed

Difficult to download backup procedures on laptop and really slow. I probably would have returned but it worked well enough to not bother with the hassle.

Still haven’t been able to use, mostly cause directions hard to find, and difficult to follow

I was so excited with this laptoo and it looks a new laptop. However, the monitor is damaged. It is blinking. Returned.

This thing kind of a headache to set up on a iMac. I have to unplug and re plug it in at times just to use it.

Thing vibrates my desk. Its slow to unload and upload as well.

For years I’ve had a Seagate back up drive. It had a dashboard which you basically set up automatic back ups on and could check on it. Basically just plug-in and go. I was expecting the same thing for this western digital back up. I was wrong. There were no instructions and you had to go online to download some sort of formatting operation before you could use it. It was too complicated to even figure that part out so I packed it up and I’m returning it.