Customer Ratings & Reviews

Purchased 08/2021. Failed today. Was using it as my primary backup device. Now it cannot be accessed by my PC. Opened a ticket with WD as it is under warranty. We shall see....

I didn't need the drive for a couple weeks and when I hooked it up, I received a Windows cannot open drive notice. it was junk out of the box and too late to return.

This portable hard drive broke. How does that even happen. I saved extremely important data on it and the data is GONE!

Don't buy wd hard drive very slow than freeze you lose your data customer support terrible they keep you busy with try 100 ways final don't work

I discovered that this is not compatible with my 2020 MacBook Air. When I installed it, it was read only. I returned it to Best Buy and exchanged it for a portable hard drive that is, a LaCie.

Best Buy Hard Drive 5/22/20 Order Number: BBY01-806072694837 UPS Tracking Number: 92748901191734014301041768 MISSING STILL NOT RECEIVED but I Was Billed already Where is my Hard Drive?

Pulls too much power from usb port. Can't plug 2 of them into my laptop at same time to transfer files between them.

Updgraded to this model because it was supposed to be better. Crashed while on a trip. Handled carefully and still crashed with approx 100,000 photos on it. Stay away from these drives.

This is not working at all. Noting will download on here to my desktop. I have a Mac and my computer guy is telling me not to use this and use the Samsung hard drive for my Mac instead.

It was not a good product it broke within 5 months bought more then 1 all broke

Horrible to install in iOS. Difficult to register. Nothing easy about getting this out of box to backup

It stopped working and know matter what I do I can't get it to be found.

The app for this device was a headache . Definitely needs an update . Other than that.. the product is awesome!

I did not like this. I found it hard to use and connect with my MacBook Pro. Very disappointing purchase as the reviews said it was Mac compatible:-(

Breaks very easy and gets fatal hardware error do not recommend for traveling

Western Digital has let me down not once, , not twice but three times, I have to look for alternatives as these are not reliable and I have lost valuable data.

After 2 months it has stopped working. Won’t connect and it’s cost just as much to recover my data as it did to purchase it.

Bought it in Aug, and now is nov, and this thing is useless, cannot use my data anymore I had lost all my File and important stuff because this thing suddenly broke.

Doesn’t work at all. I returned the first one and the new one didn’t work either so I’m out $125. Best Buy was not helpful

Slowed down my computer everytime I plugged it in. Couldn't save anything. Upset with this purchase. Waste of money.