Customer Ratings & Reviews

This was initially a great purchase. MORE than enough room. All of a sudden, the drive wont open. And best buy is saying they cannot help me at all. The tech said he cant see anything on the drive and says i need to buy a new one. This one has years of images and docs i absolutely need! Cannot be accessed.

Bought this brand before, came back for a bigger storage needs!

Great for a movie library! Only issue is the not a standard USB Jack on the unit!

Had to get an external hard drive to transfer videos and pictures off my computer hard drive perfect works great plug and play

Used to organize backup of media files. Usually buy Seagate but Best Buy only stocked WD. Either gets the job done, but would appreciate the choice to eliminate the need for two different storage management applications.

This hard drive was exactly what I needed to back up my files.

Great Service at the checkout desk Getting very slow service to obtain the merchandise

Works for what I need. Like all hard drives, Western Digital requires you to download their softonto your computer. I use it as a time machine for my Mac mini, so I only needed to reformat it. I change out my hard drives every 3 years, and this is my 8th WD. Cable is always solid. No issues yet.

This is a really good brand with excellent capacity.

Great customer service have purchased several of them before, excellent product

Initially I was looking for a USB stick drive to back up my laptop. After talking to a tech on the floor he recommended an external hard drive because of the amount of time it would take to back up 200 Gig. This drive worked flawlessly and fast.

I bought this for a backup drive using the Acronis True Image that was provided with the drive. I did the first backup of my confidential data, and the next time I powered up the computer the drive clicked three times - looking at the drive on Windows the files were still there so I thought it might be ok. The next time I powered up the computer, it clicked 3 times. So I used Drive Utilities that came with the drive, but the drive was not listed. So I went back to Windows and tried to create a text file on the drive. It responded with hardware error. If I had not done sleuthing it would have been another week until the next backup to discover that the drive was really not working. To shorten the story, I couldn't return the drive for a refund or replacement because it had my data on it. I had to buy a new drive to complete my backup, so I am out $$ for 2 drives. Neither Best Buy nor Western Digital would give me a refund without giving them the drive with the data on it. To ensure the privacy of my data on the drive I have to destroy it. Purchasing this drive has proved to be a negative and costly experience.

Love these drivs. Big and robust and so far - knock on wood - reliable.

Worked as expected. Light on user instructions. Nicely done.

Value product. I'm using for backup my original HDD.

This is soooo very nice, especially for tge price. I absolutely love this!! It works very fast when i use it to charge my cell-FAST especially sice im using my music app. I really wish i would have bought more.

Got the best price in town in your sale, and picked it up curbside an hour later. It doesn't get any better! You have very few competitors left in business and it is easy to see why. You were better than all of them.

How much is added to the hard drive at each download is unclear to me. So it's hard to discern if the device is really working.

Excellent product, can’t be easily damaged. I love it .

Its brand new so I can't speak to longevity...but I've bought WD Passports before and they are my go to portable hard drive. They come with a 3 year warranty. Don't drop them and they will probably last you a long time.