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Customer Ratings & Reviews

Your price for this item is $144.99

Customer reviews

Rating 4.7 out of 5 stars with 2835 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers frequently mention the My Passport 5TB External Hard Drive's ample storage, ease of use, and reliability as major advantages. The drive's compact size and reasonable price are also appreciated. Some customers have noted concerns regarding the included backup software, occasional noise, and the device getting warm during use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 114 Showing 2,261-2,280 of 2,835 reviews
  • Rated 5 out of 5 stars

    speedy storage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much faster than my many other external portable hard drives. Loads without delay and reads/writes almost as fast as the built-in hard drive on my computer. Much better than the old WD books.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best value for the money spent

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to back up my pictures. It could be faster but for the price its worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect and lots of space

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for what I need to backup my files. Very useful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good product for its price! file and data transfer fast for a USB connection.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Lots of space for backups

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to back up a lot of files and pictures. Great on file transfer speed. Only problem has been to "eject" ext. drive. Keeps saying in use, can't eject. I've just unplugged it and it has been fine. I still have over 4 TB remaining so will have plenty of room for the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with is purchase. Would purchase again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This HD is worth the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 5TB External HD is excellent. I have tons of memory for my photos, In addition, I can move this hard drive to my other two computers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    External Hard Drive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected to my computer, loaded the software, and everything has been working well since.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ExternalHD

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was just what I needed! My old external was dropped and I was in panic mode. Thankfully, BB had some in stock. I can always count on Best Buy to have the products that I need!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good, versatile portable storage.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good drive. Not the fanciest, but a very good value. I have used it to backup several clients computers while upgrading them. It also gets used to transfer larger files and folders.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does the job.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job excellent backup to my sad on my computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy it again!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and service was absolutely phenomenal!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to use as an external drive for my Ps4. It works great and it downloads surprisingly fast. Well at least faster than the Ps4... Set up was a breeze. Good product and I would buy again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent hard drive.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This hard drive is fast with USB 3.0 fast data transfer. I highly recommend it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    External Hard drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality material and good size of storage for the money!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great, stays cool

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use it connected to my Synology NAS USB port to move security camera recordings weekly for storage. It works great and stays cool. Draws power via USB thus no need for a power cable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Amazing value for a 5TB hard drive.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No surprises

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good overall design, everything expected this hard drive to be. Would prefer these drives to be SSD, but I suppose that's not something to held against this model knowing it's an HDD. Use this with a MAC, so be sure to format correctly out of the box.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Reliable, but you need to format it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is excellent. Unfortunately, the only way to use it in a MAC device is by formatting it. And there is no explanation about it in the box!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Item works

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item has taken a beaten and keeps working. Has been to over 10 countries and 50 states.

    I would recommend this to a friend