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Customer Ratings & Reviews

Your price for this item is $124.99
The comparable value price is $144.99

Customer reviews

Rating 4.7 out of 5 stars with 2829 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers frequently mention the My Passport 5TB External Hard Drive's ample storage, ease of use, and reliability as major advantages. The drive's compact size and reasonable price are also appreciated. Some customers have noted concerns regarding the included backup software, occasional noise, and the device getting warm during use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 2,829 reviews
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    Portable Hard Drive

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best brand of hard drives on the market in my opinion. I absolutely love how much space there is in this portable unit and how user friendly it is too.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Great value for PS5 Add-on

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this with an M.2 SSD for my PS5. I used it to store my PS4 titles. The games played from this HDD run smoothly. For the price to storage value, this was a great deal. There were others HDDs on-line, but didn't want to risk getting a knock-off, so when I saw Best Buy had it the same price as on-line, I knew it would be a good deal. All my games fit on the 5TB model I bought with room for more. I plane on getting additional PS4 games so am pleased with this purchase. Game play is A++ I have not noticed any difference from playing when the game is on the HDD versus the console memory.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability, Size

    Rated 5 out of 5 stars

    Great little back-up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. No problems backing up my files from another external drive. Small size is perfect for travel.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability, Storage

    Rated 5 out of 5 stars

    Please customer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding deal for and outstanding product. Used to back up my laptop for school and work. Truly helped me in freeing up space and increasing my laptop performance.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Does what I need

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for transferring data from one PC to another.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    My GO TO storage!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My GO-TO product! A great purchase and easy to use! Portable enough for my needs with extensive photos. Purchased this following issues with my larger device purchased previously. The MyBook worked fine however I like this storage device better.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    Great Portable Hard Drive with plenty of storage

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this portable hard drive to back up all my digital pictures for the last 20 years. I have them all over on different machines and drives etc. I wanted to have one centralized location for them all that I could easily grab if I needed to evacuate for any reason. It works great, its fast enough and extremely portable.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    PE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to installation and works perfect so far. My son picked it out and with the added storage hopefully this will be enough for a long time.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    Dependable storage for photo files!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second purchase for my business use to store files. Compact, sturdy and portable with plenty of storage space for large photo files. My choice as a professional photographer and artist.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    plug and play, simple to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was exactly what i wanted, external storage that worked without any extra setup. just plug and play

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Passport HD

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great portability and reliable IT IS EASY TO USE AND SMALL ENOUGH TO FIT IN BACKPACKS OR CARRY ON

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 4 out of 5 stars

    So far, so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No fuss, easy to use external USB drive. I'm using it as an additional off site back up of a Windows Server. Has a ton of space for my current needs and I like that it has hardware encryption if/when I need it. I do not have wealth of experience with USB drives. Therefore, I was not sure if marking this with 5 stars (excellent) would be appropriate; hence, 4 stars (good) only for that reason. Good is great, though!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hard drive is simple to use and a bonus comes with software for backing up your computer at no additional charge

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    Who knew we had so many photos?

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a ton of photos that needed storage and organizing, and this 5T storage device worked great. Easy to transfer and small enough to take with you when needed.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Storage

    Rated 5 out of 5 stars

    time machine back up external hard drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i needed an external hw for my mac time machine and this had 5 T for a very reasonable price. am very happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WD HDD 5TB

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thus far, working perfect on all devices. Transfer speed is satisfactory

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    Hope it don't fail

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have same capability of External USB hard drive from Seagate couple of years since I had once WD Mybook 5TB, which failed after 3 months. I had hard time to recover all files from the failed unit. I hope this one don't fail. Until today it works fine though

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    i love it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that I have a lot of space to storage all my pictures, documents, etc.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Reliability

    Rated 5 out of 5 stars

    Worked and Light

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased to back up photos and important documents It is easy and light weight to bring with you. It worked easily with multiple computers and I have had no issues. It is my 3 WD portable hard drive and when I need another, I will buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability, Storage

    Rated 5 out of 5 stars

    Good hard drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard drive works great. So far, no issues and has lots of storage.

    I would recommend this to a friend