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Customer Ratings & Reviews

Your price for this item is $124.99
The comparable value price is $144.99

Customer reviews

Rating 4.7 out of 5 stars with 2830 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers frequently mention the My Passport 5TB External Hard Drive's ample storage, ease of use, and reliability as major advantages. The drive's compact size and reasonable price are also appreciated. Some customers have noted concerns regarding the included backup software, occasional noise, and the device getting warm during use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 2,830 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for portability small and portable, easy to set up, usb for power

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    WD 5gb

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect, as expected. WD is my only choice for hard drives.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 4 out of 5 stars

    Faster Write but Slower Read Speeds than WD Black

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Portable, fast, secure storage. Read speeds slower than WD Black but Write speeds are faster. Perfect for pc or Mac storage, not as good for video game external storage. Would high recommend this produce. Can’t wait to purchase more on Black Friday.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Synology NAS Backup

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this to backup Synology NAS fro a 3rd copy that can be stored off site from the NAS. So far, this has worked well. I'm not sure about the speed, but it doesn't really affect me as the backup occurs overnight while I'm sleeping. This is my 3rd WD Passport, and all of them work well. I just need to keep increasing the size as my files (photos and videos) continue to add up.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Reliability

    Rated 5 out of 5 stars

    compact

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great. I love how compact the external hard drives have become.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems whatsoever. I plugged it in, and it worked.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Storage

    Rated 5 out of 5 stars

    External storage drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A really nice item. Helps me free up space on my computer, and store my music, memorable pictures and files. I highly recommend this item.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    WD - My Passport

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have only used this as plug and play so far. And that was simple. Still want to figure out what I think is supposed to be included software to do scheduled backups. Needed this to transfer files from old failing desktop to new desktop, and it has met that need.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Love the Passport 5TB External Portable Hard Drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the size of my Passport 5TB External Portable Hard Drive. It's about the size of an iPhone. It's easy to use and store. This is my second one. When I fill this up, I'll get another one. I use it to store photos. Very convenient.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy way to have everything at hand!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a new computer, what a mess it was. So many files as the old computer was 11 years old and everything was on it. Why I have no idea LOL. I am 65 years old needed an easy way to save everything, and start a back up program. This is easy to use, easy to transport from home computer to work. I love it!

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Perfect for use case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I initially got this to create a system image in case a driver issue, virus, Windows bug, or something else ever happened (ironically, got an error 3 days after purchasing and this saved me a bunch of time). I also use it to store in-game clips that I am too lazy to edit. It is perfect for my use case as I don't need those clips in my storage 24/7 and primarily having it disconnected with a system image on it is ideal (e.g. a ransomware attack could wipe it).

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Hard drive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a hard drive, good price, it works. Only draw back is that its mechanical.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Love this Store and Product!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product!!! Excellent Store! I plugged it in and immediately, my computer saw it and I was able to download my information to it. Absolutely love it!!!

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Good product for windows and Mac

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well with MAC just need to install a driver and it starts working

    I would recommend this to a friend
  • Pros mentioned:
    Reliability, Storage

    Rated 5 out of 5 stars

    Imagine This Is a Title

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s memory storage. Just don’t expect SSD speeds. I have other WD external HDs over 10 yrs. None have failed yet.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Great external storage

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well and simply, just what everyone needs for external storage.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Storage

    Rated 5 out of 5 stars

    It just works!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can I say? This little device does everything you'd want. It holds an amazing 5TB of your stuff for a low price that would have been unheard of just a few years ago. It's totally quiet and fast.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Exellent external HD

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to set up and get going. Offers plenty of space for a great price point!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    Lots of space and easy to use

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and stores A LOT of data. I use it store my video and audio files since I do a lot of editing on them

    I would recommend this to a friend
  • Pros mentioned:
    Reliability, Storage

    Rated 5 out of 5 stars

    My Passport WD drives are the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have many of these because they are stable and reliable, and they have never had problems! I trust Western Digital over any other brand. This amount of storage has also become less and less expensive, with a variety of colors and connections.

    I would recommend this to a friend