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Customer Ratings & Reviews

Your price for this item is $124.99
The comparable value price is $144.99

Customer reviews

Rating 4.7 out of 5 stars with 2830 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers frequently mention the My Passport 5TB External Hard Drive's ample storage, ease of use, and reliability as major advantages. The drive's compact size and reasonable price are also appreciated. Some customers have noted concerns regarding the included backup software, occasional noise, and the device getting warm during use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 2,830 reviews
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    Reliable external harddrive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second WD Passport I have bought from Best Buy. The first one I bought at least ten years ago and still works just fine. I started using this one the day it was delivered. I highly recommend this device.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    Passport HD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent external hard drive with ease of operation and setup. Highly recommend if you need extra storage space or something to transfer documents, files, pictures, MP3s this one works great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Product Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is an excellent back-up drive that works great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid Hard Drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. It does what it is intended to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Have the storage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy is my go-to place, the hard drive is great

    I would recommend this to a friend
  • Pros mentioned:
    Price, Reliability

    Rated 5 out of 5 stars

    A+

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great external drive for the price. Really like this product. Works as expected.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    More computer memory

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed more memory on my laptop to play games. Works great and very convenient

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Great portable drive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine. No issues installing software and setting up the hardware encryption. Drive is quiet, with great capacity for the buck! I got this to use for periodic archiving of files, so speed is not necessarily a priority but it seems reasonably quick. A plus is you can download the free WD Edition of Acronis TrueImage Backup software which allows you to clone and image hard drives. This version only runs if you have a WD drive installed or connected to your PC, but still a nice perk. The free version is somewhat crippled, but does all the important stuff.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Affordable storage

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as an extension for my ps4 and it works amazingly. Initially I bought it for camera storage (which works amazing) but decided I needed it more for my ps4 and I haven’t had any issues or complaints with it. I highly recommend for new and cheap storage!!

    I would recommend this to a friend
  • Pros mentioned:
    Size, Storage

    Rated 5 out of 5 stars

    Great amount of storage for the price!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of storage for a great price and still fairly compact. If you’re going to go regular external over SSD, this is a great option!

    I would recommend this to a friend
  • Pros mentioned:
    Size, Storage

    Rated 4 out of 5 stars

    Fast Drive. More Space.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this drive for storage of my pictures and data. It's a fast drive for what it's being used for. Transfers are pretty quick and I don't notice stutters when doing some light video editing on it. It takes up very little room on my desk.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    Plug and play

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as expected. Tons of GB for storage. Easy to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Memories and important information saved

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great buy. I backed up all my household computers and pictures on our families phones. Now we have all our pics in one place!!

    I would recommend this to a friend
  • Pros mentioned:
    Size, Storage

    Rated 5 out of 5 stars

    Great from gaming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to replace my external HDD for my Xbox one. I like this HDD better. It’s smaller and doesn’t require a power source, yet it’s capacity is 5TB. Completely satisfied

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 4 out of 5 stars

    Great standard hard drive for price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plenty of space for installations. User friendly app that western digital made for it that keeps all of your western digital external hard drives together for easy access. Just don’t let it drop from a high surface or internals will break and there is nothing to do about it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    When You Need Something Newer & Bigger.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've got this on my main system ( a laptop ) to hold an archive of Data, Videos & Music. It's small size and large capacity are ideal for what I'm using it for. WD has a good reputation with me.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Reliability

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item and easy to install and operate. Works perfectly

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Reliability

    Rated 5 out of 5 stars

    Reliable

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have about 15 of these (WD Passports of various capacities) from the past several years. I keep buying them because they are easy to use, and reliable - have never had them crash or get corrupted.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Good stuff right here.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this for photo and video storage. Compact size and fast data transfers. Super easy to set up and use. Plug and play.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    Backup Space

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, was able to backup everything i needed and then some, will be buying another one soon

    I would recommend this to a friend