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Customer Ratings & Reviews

Your price for this item is $124.99
The comparable value price is $144.99

Customer reviews

Rating 4.7 out of 5 stars with 2830 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers frequently mention the My Passport 5TB External Hard Drive's ample storage, ease of use, and reliability as major advantages. The drive's compact size and reasonable price are also appreciated. Some customers have noted concerns regarding the included backup software, occasional noise, and the device getting warm during use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 2,830 reviews
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Great backup drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great backup drive. Works great for that purpose but I would recommend their desktop drives for daily use due to fast higher performance. This drive is more for travel and media storage or backups rather than heavy writing.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 4 out of 5 stars

    Decent HD for the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent drive…caught it on sale. Does what it should. If I could suggest an improvement, it would be the drive’s ability to be read by a Samsung TV. Some files appear fine while many others of the same type file don’t show as available. Other drives with the same files on them all play just fine. Not a deal breaker, just my experience. Other than that it’s a good drive so far.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Storage

    Rated 5 out of 5 stars

    Massive Storage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This hard drive has been a life safer with the amount of storage it provides. It’s small, compact and sleek design make it the perfect portable drive to take on the go

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Great product.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. The size is exactly what I needed and it was easy to setup. I like this one also because I can password protect my data.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Best device ever

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just want I was looking for to store all my data. Plenty of storage.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Reliability

    Rated 5 out of 5 stars

    Backups!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very reliable and easy to transport. I have backed up two laptops to this hard drive and have had no problems with connections or speeds.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    back up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hope it is working. There isn't any light telling me it is on.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    The Greatest for any application!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought two 5TB because my old passport internally broke. I needed an extended storage for my ps4 pro and another for my phone/pc. So long as you format them to exFat I believe you will experience/benefit from it's super fast upload, reading speeds and worry-free plug and play on newer devices. I have stored about 2.5TB of games and they load up and run smoother, heck, even greater than the native drive sony offers inside the Ps4 Pro. Highly recommend this product!

    I would recommend this to a friend
  • Pros mentioned:
    Reliability, Storage

    Rated 5 out of 5 stars

    Mr. Large and Reliable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plenty of space, fast moving loading speed and reliability.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    CSBUDrive

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice small portable drive that I plan to use for backing up multiple devices.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    Very easy to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I own several of these now. I've done full data backups on my computers with them, and also use them as portable file storage for a ton of CAD files.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Great item

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product worked as intended. That's really all I have to say about itThe product worked as intended. That's really all I have to say about it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    Easy to use.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Very easy to download files from computer. The 5T will last a long time. Lots of space for backup too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Average size storage.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better for Laptop backup or mobile photo backup. Currently also offering 500 GB WD cloud storage subscription for 1 year. Also provides recovery software with 1 year license. You need to buy type B to type cable separately if want to use in Mac.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Need a Hard drive?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job! I have it connected to my computer via usb 3.0 Hub. Its been working like a charm, hardly notice that it is even running

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Does the job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Satisfied with the product. Does what I needed it for.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Great Portable Hard Drive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the third WD My Passport we bought and we love every single one of them. Easy to use, small and sleek. What else can I say.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Storage

    Rated 4 out of 5 stars

    Big external hard drive

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best external hard drive has a lot of storage space. The price was especially good. I always buy this brand name and I've never had a problem. So far, my older hard drive is not full so I haven't used this one yet.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    Easy to transfer, gets it done

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect amount of storage needed for transferring some games from my xbox. Easy to do!

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Keeps Documents and Images private and Safe off PC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for a Christmas gift for a friend. I use 5 WD External Hard Drives. I knew this was what would help the friend with work. I was right. She loves it, is able to store all her images separate from her desktop PC. I will be buying another for her and another for me because our work loads are expanding. This is the best way to keep documents and records private and safe.

    I would recommend this to a friend