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Customer Ratings & Reviews

Your price for this item is $124.99
The comparable value price is $144.99

Customer reviews

Rating 4.7 out of 5 stars with 2830 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers frequently mention the My Passport 5TB External Hard Drive's ample storage, ease of use, and reliability as major advantages. The drive's compact size and reasonable price are also appreciated. Some customers have noted concerns regarding the included backup software, occasional noise, and the device getting warm during use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 2,830 reviews
  • Rated 5 out of 5 stars

    External Backup

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Actually I bought two of them to switch out for Home Server backups. Is very nice being powered by the USB so only have us one cord. Speed has been good.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    WD - 5TB External USB 3.0 Portable Hard Drive

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, compact, and excellent value for money.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Glad to be a best buy customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My hard drive was close to full and so i turned to best buy and was delighted to discover this product (My Passport) Purchased it and unboxed it and the rest was good. One -thosand persent satisfaction.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Reliable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's hard to believe something to small could hold safely so many family memories, videos, music, documents etc. I've used this brand for years and recently upgraded to this larger one after my previous one became full.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It does what it’s supposed to do

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a hard drive, alright. It holds data and it doesn’t do much more than that.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Reliability

    Rated 5 out of 5 stars

    WD My Passport 5tb

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good reliable hard drive. Purchased this for my PS4 games. Works great and very portable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WD 5TB external Hard drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a great deal on sale and redeemed my $10 in certificates from past reviews. Very reliable with plenty compacity for all my backups. Love the 3-year factory warranty from Western Digital whose been reliable for me for decades plus my Best buy total care warranty covers it too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality can't be beat!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a couple of these WD-MyPassports, they have lasted for years, I've never had one go bad. I use these for backing up my computer, laptop, wife's laptop and mom's laptop. Also for transferring files between computers. Absolutely love these, and since they're USB 3.0, very fast for a HDD.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Doing the job of backing up our files and photos,

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went to the store to get a very large thumb drive for backups. Associate recommended this unit which seemed like a better answer. Have used it several times and found it to be both easy and very fast. Glad we did this. And with the large capacity don't need to delete prior content before loading data.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    Plenty of space on the go

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spacious drive that can fit in with your notebook briefcase.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 4 out of 5 stars

    5TB portable hard drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work Great! Installed easily, is a very large backup reserve.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Storage

    Rated 5 out of 5 stars

    Very good product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's got a huge amount of space, it's small, fast transfer and it's powered and connects through just cord.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 4 out of 5 stars

    Solid choice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enough capacity, easy to use, good quality, what can go wrong?

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    Excellent Hard Drive

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tremendously portable hard drive for my music and photos. Will have storage space for years.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    Great portable drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great portable drive with a ton of storage. Easy to attach, easy to transport, easy to manage.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Surprisingly small

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good product. It is small, fast and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    My Passport 5tb external USB

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the storage on this external hard drive is crazy good. I'm able to store more projects in one location and I can easily put it in my bag and take it with me whenever or whatever I go.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Storage

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speed and storage is what I was looking for - it works great!

    I would recommend this to a friend
  • Pros mentioned:
    Size, Storage

    Rated 5 out of 5 stars

    Nice Backup Drive

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Portable Device is great! it really small and hold so much.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    PS4 extended storage

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly to store and run my downloaded/installed games on my PS4 pro system. Note that you can't unplug it while the PS4 is on (risks data corruption and presents a scary error message on screen) so either leave it connected all the time or only disconnect it when the PS4 is completely shut down (not in rest mode).

    I would recommend this to a friend