Save up to 50% on 3-Day Sale deals.Ends 12/14.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $124.99
The comparable value price is $144.99

Customer reviews

Rating 4.7 out of 5 stars with 2830 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers frequently mention the My Passport 5TB External Hard Drive's ample storage, ease of use, and reliability as major advantages. The drive's compact size and reasonable price are also appreciated. Some customers have noted concerns regarding the included backup software, occasional noise, and the device getting warm during use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 29 Showing 561-580 of 2,830 reviews
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Cool bro

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All memory for me before all my pictures on my phone

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 4 out of 5 stars

    WD Passport 5TB External Hard Drive

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used with Dish sat system as external hard drive. Easy to connect, format and use. Adds significant capacity increase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WD my passport 5T

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I got this drive, initially I was very happy with it. It looked well constructed. It passed all self tests and external-program surface tests with flying colors. Surface tests and full formatting took a normal time for an external drive of such size (about 15 hours for full write/read surface test). However when I started backing up my data to it, it was progressing much slower than expected. Normally it takes from 20 to 30 hours to back up all my data (about 3.5T) to an USB 3 drive. It took more than 100 hours to back up my data to this drive. It looked like each file was being written with a normal speed, but there was a long wait between files, sometimes several minutes, when the drive seemingly was not doing anything. I verified that it was not my computer, or cable, or my USB port - other drives attached to the same port/cable did not experience such problem. The problem stayed consistent throughout the whole backup process. Rebooting computer or changing USB port did not help. The drive did not exhibit unusual noise or vibration, read speed was not affected, and in the end the data were written correctly.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Useful device

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As with all Western Digital products, the Passport is well designed and built. Size makes it easy to use anywhere and the included USB cable is sufficient. Was able to backup all files and folders with no problems. Was not able to get the WD to install but that was not an issue as I use Directory Opus, the most amazing file management software for Windows.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Rock Solid Drive

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The WD Passport is a rock solid hard drive. I've bought three of them and all are still in use. My oldest Passport drive is 4 years old. As a photographer I use them as field storage when I'm on the road and they perform without a hitch. Easy to use with both Macs and PCs and fast enough to open files directly from the drive with a MacBook Pro, and save them back to the drive.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Storage

    Rated 5 out of 5 stars

    So far - so good

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far - so good. Works like it should. Small size, lots of storage.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Storage

    Rated 5 out of 5 stars

    great storage

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this product was purchased for additional storage, works great so far, compact enough to place away.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability, Size

    Rated 5 out of 5 stars

    Great Drive

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    highly reliable, fast and compact. Has password security.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    5TB Hard Drive

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The storage is amazing and works very fast. I use this for uploading photos and keeping organized as a self-employed photographer. However, if you are using a Mac you will need set it up for Mac, which is easy, and will need a USB-C cable for ease.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Fast & Easy Access

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for the price, easy to set up and fast transfer and download of files.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Storage

    Rated 5 out of 5 stars

    WD5TBytedrive

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stable and fast lots of storage. Small foot print and came with needed cable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Light, easy-to-use, slow.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light, USB-powered, easy to use. Slow seek+transfer speeds compared to powered units. I love these drives, but it's hard to edit video direct from the drive because of its slowness. (RAM buffering makes it a lot better, but it's still a bit choppy.)

    I would recommend this to a friend
  • Pros mentioned:
    Price, Storage

    Rated 5 out of 5 stars

    Great external storage

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed more storage and this one did the trick!! Good price and quality..

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    Great size

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how small it is. The amount of storage is great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Hard drive

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought to replace the one that was broken at my church. And it did the job

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 4 out of 5 stars

    Works fine for its purpose

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the drive works well and performs reasonably well on USB3 for a spinning disk. The encryption and security is not as good as I’d like. Not a big fan of how it’s implemented. Basically anyone can see the root directory, but not open anything. Then you have to run the unlocked app from another partition on the disk to gain access. So if you use the encryption from WD you end up using 2 drive letters for this. At least that’s optional.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Storage

    Rated 5 out of 5 stars

    Love it

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product love it. I would recommend it to anyone

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 4 out of 5 stars

    Must have for backing up PC or Mac

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was well worth the purchase. I needed to back-up my iMac and this has plenty of storage. It was easy to install and start using.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    Great Storage device

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really Great product. You get 4.8 gigs of storage as it needs to keep its system storage up to date but alot of atorage to keep files on, but do be careful as there is a fan inside and it can be damaged.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    Easy setup great value

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this on sale for less than the small drives. Works well and easy to set up and use

    I would recommend this to a friend