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Customer Ratings & Reviews

Your price for this item is $144.99

Customer reviews

Rating 4.7 out of 5 stars with 2830 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers frequently mention the My Passport 5TB External Hard Drive's ample storage, ease of use, and reliability as major advantages. The drive's compact size and reasonable price are also appreciated. Some customers have noted concerns regarding the included backup software, occasional noise, and the device getting warm during use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 31 Showing 601-620 of 2,830 reviews
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    I Love My WD Passport 5TB External Hard Drive!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this external hard drive as an additional method to store data. I do so much on my computer and want instant access to data when I leave home. I can take it with me wherever I go. I have always trusted WD products. You can't go wrong with them.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    Fast transfer, great backup

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, we use it for large media files. Works great, haven't had any issues.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    Very good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second upgrade to a larger capacity drive. I didn't realize that, by unchangeable default, the drive keeps five backups of everything. I backup my C: so there is a lot of data to store. Just something to keep in mind when deciding what size to buy. My only other issue is that it sometimes fails to backup. I'm not sure if that is a problem with the drive or the software. If I notice that it has missed a day or two I just do a manual backup. I've never had to do a restore from this device so I can't address how well that function works.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Storage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So much storage I love it. Easy to use just connect to the computer.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plenty of space for regular full backups and it does it faster than my old drive. - One caveat that I saw a lot of folks having before I decided on this unit: It doesn't have rubber feet or anything to keep it from sliding if your desk is prone to this. I took a few rubber feet and put them on the bottom corners and it's perfection. Another 2 bucks, but it probably helps with cooling too!

    I would recommend this to a friend
  • Pros mentioned:
    Price, Storage

    Rated 5 out of 5 stars

    Great External Drive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great external for backups. Prices for these drives have dropped.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Excellent Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked it up today and running a few benchmark apps and looks great so far. I own several WD SSD's and all have performed excellent so I'm confident this will as well. What I'd like to do is thank all of the outstanding service associates at Best Buy. It only took an associate 5 minutes to verify my purchase and hand me the package and I was on my way! Great job guys and gals during this covid crisis!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great storage. Good for the PS4. No need to buy an upgraded PS4 console with more memory.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    my passport on a linux system

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the unit works fine, but I am disappointed, that you have to utilize a work around to use it with Linux. I have not switched all of my computers over to Linux, and only go back to Windows, or apply when I have to. You can make it work, but it does not work as smooth as it should

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Easy Peasy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and use. I had it up and running in minutes. Great price!

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    So far so great at keeping Data

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Holds 5TB of data. Quick and Easy use. Smack in 4 TB in 2 hours and you're set. Bring that collection of movies around with you on travel or isolation. You'll love it for storing family pics or loads of data. However, I do not recommend for PS4 or holding data that you use often. GO buy an SSD. They're going down in prices so be patient and buy the next $100 2TB SSD for ps4 or wait for ps5

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful hard drive

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the first thing that I had to use for my computer's shrinking disk space. I had thousands of photos. I needed a little guidance as to how to put my photos on and then find them. The directions were not at all clear. Once it was installed...a simple plug in, It was ready with more space than I will use in a lifetime! It is very easy to access my photos now as well. Good investment.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Storage

    Rated 5 out of 5 stars

    Hard drive

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase due to its small size and massive storage! Not outlet needed.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Size

    Rated 5 out of 5 stars

    Good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worka as advised. Decent price for such avlarge drive.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Reliability

    Rated 4 out of 5 stars

    Handy and affordable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This external hard drives works well with both IOS computers and other comouters. Easy to use and handy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Reliable, fast and good for data security!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found this product very appealing for it's features. Especially the Hardware Encryption, which basically makes the hard drive's data hard to impossible to be breached when stolen or misplaced. Can be used for data protection storage with the feature like Password Protection. For $100+ you can't go wrong, it is portable, doesn't require additional AC power to run it, just plug and play!

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    WD 5 TB portable hard drive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This WD portable hard drive was easy to install and works very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great price for what it is!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for anyone needing to travel with relatively big files(video, music, etc.) Been great for transferring studio session files between the studio and my home computer.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    Perfect Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for the price and capacity of 5TB. Easy to use and I recommend it!

    I would recommend this to a friend
  • Cons mentioned:
    Noise

    Rated 5 out of 5 stars

    Its good. Quiet.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its good. Quiet. Best not to have it connected all the time or will run continuously. Like the password feature. Next time will by a solid state as you can damage data from the unit moving or dropping while writing data Password software could be FAR better so lowered star for ease of use

    I would recommend this to a friend