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Customer Ratings & Reviews

Your price for this item is $144.99

Customer reviews

Rating 4.7 out of 5 stars with 2830 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers frequently mention the My Passport 5TB External Hard Drive's ample storage, ease of use, and reliability as major advantages. The drive's compact size and reasonable price are also appreciated. Some customers have noted concerns regarding the included backup software, occasional noise, and the device getting warm during use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 2,830 reviews
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Backup your hard drive quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 2017 HP Envy computer is always stopping in the middle of completing a task and we have all of our digital photographs stored on the hard drive, there for this unit will backup our system totally and it does it very quickly because it is an electronic storage unit which means your photographs will always be protected forever without any degradation.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Speedy, works great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed extra storage space to store scanned copies of estimates. WD is always fast and reliable!

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    My Passport 5TB

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is soo small yet so mighty! I was able to back up 2 PC's on this Hard Drive. Extremely quiet and efficient. Absolutely worth every dollar! Definitely Recommend

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    Lots of Space

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of space, plug and play, stores what I want to store.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    10/10

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had a problem since I bought this. Works like a charm, all of my Steam games PLUS some are in it with plenty space to spare. Good price for space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lots of data in a small package

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice little hard drive. A bit smaller than earlier My Passport drives, even though it has a larger capacity. I didn't use the software that comes with it. I just reformatted it to work with my Mac. It works great for Time Machine backups. Disk spins at 5400 rpm - not super-fast, but totally practical.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 4 out of 5 stars

    Happy new oven, customer

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sales woman was very kind, considerate, thorough, knowledgeable, and explained everything to me. I’ve had very good luck with Best Buy in the past, and I look forward to doing business with Best Buy in the future as well.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Affordable and fast

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed something external and portable for my new laptop. The price difference between 4 and 5 TB wasn't significant, so I went up a size. I haven't tried gaming off of it yet, but I did download large quantities of info directly to the drive and it went smoothly.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Basic good external drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing particularly special about the Passport drive. Nice size, good capacity and seem to meet my needs.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability
    Cons mentioned:
    Software

    Rated 4 out of 5 stars

    Good product bad software.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and easy to use. Hate the back up software. Don't recommend using WD software. Buggy.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Best Portable Hard Drive on the market.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've bought a few of these over the last few years for my laptop and they work great and are the most reliable hard drives I've used.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Very Dependable External Drive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have bought many of these WD external drives and I have never had one fail... They are extremely dependable !!

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    external hard drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    exceptional amount of storage, compact for easy transport sleek design. I have bought 3 of these and wouldnt buy a different brand

    I would recommend this to a friend
  • Pros mentioned:
    Reliability, Storage

    Rated 5 out of 5 stars

    Great External

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No Problems, fast and easy upload, Lots of Storage 10/10

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Tons space in a reliable, compact package

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nabbed this little guy as external storage for my PS4 to PS5 conversion. This is actually smaller than the previous model of the Passport, which is nice, plus it can definitely stand up to long hours of transferring, and I backed-up a TON of games from my PS4. Passport was great before, and it still seems to be great.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Size

    Rated 5 out of 5 stars

    Fantastic HD for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its very fast and you get 5GB for $129 very satisfied

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    <Mr.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to transfer many pictures from the cloud to this device. It had plenty of room and the transfer process was really quick. I am happy with this product.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Storage

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hold up all my files fine. Super fast and slim.....

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Handy Back up device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always nice to have a good backup. This is convenient and easy to move from device to device

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Fast and compact

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and compact portable hard drive. Easy to use.

    I would recommend this to a friend