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Customer Ratings & Reviews

Your price for this item is $144.99

Customer reviews

Rating 4.7 out of 5 stars with 2830 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers frequently mention the My Passport 5TB External Hard Drive's ample storage, ease of use, and reliability as major advantages. The drive's compact size and reasonable price are also appreciated. Some customers have noted concerns regarding the included backup software, occasional noise, and the device getting warm during use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 41 Showing 801-820 of 2,830 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Hard Drive

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We havent had it long but so far its been great it was easy to pair to the PS4 which is what we got it for.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Perfect Device

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this device to consolidate five different external drives into. I used to buy what became available and then a would buy another one when I filled that one. I have owned 5 WD Passport models all have been great devices.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Upgrading My Cloud 4tb to My Passport 5tb

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Cloud home 4tb is obsolete I need to find an external hard drive to recover my files from my cloud home. This is an excellent product for storing of personal files.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good price and quality so far!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my mom to store her tons of files and so far so good! it is very easy to use and doesn't weight too much. We had issues with other brands but this one has been working great for the 7ish months it's been used.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Great Price Great Storage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After getting tired of having to uninstall games to make room for new games/big DLC updates, I finally bought an external HDD. I couldn't be happier. Now I never have to worry about moving games around. It also blends in perfectly with my PS4. And 5TB for $100 was an easy decision.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Linda Blaje

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleases with this product. Very pleased with the helpful service I received at Best Buy Jackson Tn.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    AMAZING

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. It takes a while for it modify for MacBooks but it’s so worth it. They price matched this for me so I’m very happy about that. Also, it has a lot of storage as well as very light. It doesn’t make much noise so that’s a plus. Would definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Storage

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth it for the price! Such a big available space for the affordable price

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Works as intended

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does its job! Stores a lot and works smoothly. Would’ve liked more color options but other than that its fine.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    passport

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great to keep my pictures in and no longer on my computer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works, sleek, & provides USB & USB C

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works, looks sleek, & provides both USB & USB C connection cables. I always reformat my drives before I use them so I don’t ever have to deal with possible operation folders.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Good price and does what it's supposed to do.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This external hard drive was necessary to back up what was to be transferred from an older computer to the new one. The techie who set it up recommended it, as did some others, and the price was very reasonable. It also takes up much less space than did the old time capsule.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I needed. Best buy was nice enough to give me a price match with Amazon.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Happy Camper

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like to about 30 days before I review so that I have given the product a work out. Been very happy with WD. Have 6 of these that I use for backing up my business data. I bought the 5TB because I was running out of room on my 4TB WD drives.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Remember to format it for your computer before you start putting stuff on it.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Amazing, Must Have!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really amazing hard drive was able to hold storage for my ps5 to them being reformatted to hold movies, tv shows, and pictures while I was on deployment

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Satisfied Customer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. I have been in the process of backing up my computer.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    My Password External Hard Drive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The WD - MY Password External hard drive that I have purchase, I love it this helps me to put my programs in storage for a very good backup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Memory

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great usb external memory for a good price. I recommend to buy it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Provides more storage.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Xbox’s internal storage wasn’t enough. This is a must need if you are wanted to store more games. I got tired of having to uninstall games I play just to make room for more. I can also bring this hard drive with me as it is portable and accessible.

    I would recommend this to a friend