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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2829 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers frequently mention the My Passport 5TB External Hard Drive's ample storage, ease of use, and reliability as major advantages. The drive's compact size and reasonable price are also appreciated. Some customers have noted concerns regarding the included backup software, occasional noise, and the device getting warm during use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 2,829 reviews
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Get what you expect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what I expected it to do. Not much more can be asked. Be warned though, you loose about half a GB of data storage due to conversions of units.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Storage

    Rated 5 out of 5 stars

    Affordable, portable with great capacity

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this hard drive to copy files over as my older 2TB WD drive was getting full (after several years). I use the drives to store pictures mainly as I am an amateur photographer. Transferring files was a breeze. The drive is portable and the best feature is it's USB powered so no additional power cable.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Reliability, Storage

    Rated 5 out of 5 stars

    Free to buy more gamesss

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set-up with no issues we've experienced so far. Using it on the PS5 for the direly needed extra space. Really happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Size, Storage

    Rated 5 out of 5 stars

    Great compact device with tons of capacity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of storage for a great price. Easy to set up and use. Perfect size to throw in laptop bag or backpack.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    Store and move with ease !

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the amount of info I store these days I find it easy to store and categorize my content and use on different computers with these little gems. I have 5 different units now and love em. I have given these out as presents and always got good remarks about them after they were used.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Used to preserve FB videos

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a larger drive to save old FB videos to because of their new retention policy. This drive provides the space I need and allowed me to download them quickly. Now I'll be able to archive the videos and will also upload them to the new YouTube page that we will be creating.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    External Drive to backup Laptops

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the correct size for backing up my 2 laptops on a regular basis. Easy to set up and use. It is reasonably priced and has plenty of space.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Storage

    Rated 5 out of 5 stars

    The snoopy house of storage devices

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've never owned one these before, but I bought this because friend recommended it. So far it has done exactly what it's meant to do. I put all my programs, videos and large files on here (many gigabyte) and there is still waaaay too much space on here and it's so compact. When I seen it from unpacking it, it was very small from what I had pictured. My friend has had his for more than a decade and it works like new, or so he tells me. But this is the brand he recommended and we'll see in 10 years.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    Great Product, Great Price!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve always preferred Western Digital when shopping for external or internal memory. The quality of the product for the price is unmatched. Easy to setup and use, even for those that are not very familiar with hard drives. I also have a couple of SSD drives from Western Digital that work great too, just with much less memory. The 5 TB’s should provide more than enough memory for the average user and yet even packed with all that memory it is still easy to transport and use with other devices. I would definitely recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Reliability, Storage

    Rated 5 out of 5 stars

    Fantastic external drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've bought several of these over the years and have always found them reliable, plug and play, easy to store, and good value of memory for the money.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability, Size

    Rated 5 out of 5 stars

    Absolutely fantastic

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had low expectations as nothing seems as good as it is advertised to be. I was mistaken. This little powerhouse of an external drive is amazing. It’s a little smaller length wise than my iPhone X but unbelievable in its performance. I got the 5 TB drive and I was able to completely free up tons of space from my laptop by placing almost everything on the drive. The lil WD Passport is compact, and works like a workhorse. Backups can be done daily or whenever you schedule them. Folks this one is a winner.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Size, Storage

    Rated 5 out of 5 stars

    External memory

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Small in size but holds a lot of data. Great for the price I paid. I take everywhere to share my thousands of photos.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Perfect size and easy to use.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is super easy to use and very compact. I would highly recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability, Storage

    Rated 5 out of 5 stars

    Memory

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect. Great item. Enough storage . Works great from my MAC.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    Works PERFECTLY as PS4 Memory expansion!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing ended up being A MUCH BETTER BUY THAN ORIGINALLY THOUGHT! It was the EASIEST thing to install and setup, just plug in and format!!! Now I have tons of games in my off-line library, AND IT ACTUALLY MADE MY PSVR WORK FOR FIRST TIME! Ive had PSVR for 2-3yra now but it never worked because my PlayStation 4 is a first generation and is full of memory so VR would always crash during initial set up now it made it through set up in is absolutely incredible I wish I had got this sooner!?

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Excellent As Usual

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have about a half-dozen WD Passport drives that I use to back-up my collection of laptops. These drives are very high quality - I have not had a single failure for any of my WD external drives. They are fast enough to do what I use them for - mostly as offline storage, backups, etc. - and I always feel confident that the files are safe. My oldest WD Passport must be over 20 years old and still going. Simply outstanding quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just what I needed!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's just what I needed! In fact, this is my second one!

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    But it again!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size for my cluttered desk with plenty of storage!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price, Size

    Rated 5 out of 5 stars

    A powerhouse!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price, easy to use, a powerhouse in a small case.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great little drive

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speed is excellent. Small enough to be portable and durable.

    I would recommend this to a friend