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Customer Ratings & Reviews

Your price for this item is $159.99

Customer reviews

Rating 4.7 out of 5 stars with 2846 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers frequently mention the My Passport 5TB External Hard Drive for its large storage capacity and ease of use. Many appreciate its compact size, reliability, and reasonable price. Some customers have noted concerns regarding the backup software, occasional noise, and the device getting warm.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 2,846 reviews
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Perfect size and easy to use.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is super easy to use and very compact. I would highly recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Size, Storage

    Rated 4 out of 5 stars

    Works as advertised at a nice price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's been about a month and so far I like it. Priced right, pretty compact, lots of space and decent speed.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability, Storage

    Rated 5 out of 5 stars

    Memory

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect. Great item. Enough storage . Works great from my MAC.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Storage

    Rated 5 out of 5 stars

    Such a great space from such a small package.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been a WD user for years, and my 1TB was nearly full, so I went hunting for more storage space and found this 5TB one. I had it shipped to me but it got damaged in the mail and kept throwing up malfunction notices on the computer. Took the damaged one to Best Buy directly and they changed it out for a new one with no muss or fuss. The new one functions beautifully, and is only a few millimeters thicker than my 1TB external.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Get what you expect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what I expected it to do. Not much more can be asked. Be warned though, you loose about half a GB of data storage due to conversions of units.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Dj supply’s

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still using this item after 3 years and never fail

    I would recommend this to a friend
  • Pros mentioned:
    Size, Storage

    Rated 4 out of 5 stars

    Maintain your own digital library.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WD Passport External Hard Drives are lifesavers if you keep a library's worth of digital media. Whether films, magazine articles, or e-books, you won't have to rent space at those storage centers if you have a few of these. The WD Passports hold less information than the WD My Book, but the Passports are smaller and easier to handle. The 5 TB Passport shown here can easily hold about 500 Hi-Def films.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WS My Passport 5tb

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been buying WD external drives for years. I have never had a problem. Always make sure to eject it properly. I do and I think that is why I have never had an issue.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Size, Storage

    Rated 5 out of 5 stars

    5TB Hard Drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slim and compact 5TB Hard Drive for a nice price. Plenty of room to backup files off my laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size, Storage

    Rated 5 out of 5 stars

    external storage

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    compact and easy to use. good amount of storage. attractive and travels well.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Storage

    Rated 5 out of 5 stars

    Does what it is supposed to

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great backup drive for the Mac. I had an issue with a different brand portable drive that was originally a PC formatted drive that I reformatted for Mac. I choose this drive because it had good reviews and was pre-formatted for Mac. The drive is large enough for what I needed and was a fairly small enclosure. I really liked the USB-C connection. My Mac has USB 2.0 and 3.0, it worked great with my computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Storage for the value.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure I will ever fill this up! Easy to use. Good quality product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    External Drive to backup Laptops

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the correct size for backing up my 2 laptops on a regular basis. Easy to set up and use. It is reasonably priced and has plenty of space.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Storage

    Rated 5 out of 5 stars

    Love!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits in my habd but is a few terrabites too cool great price too thanks to bestbuy and i can free up my pc of photos

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On the go drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great value for the capacity. I have a Mac and a loaded quickly without any reformatting needed. Really stable hard drive and it’s great for on to go. I pop it in my back and I’m off.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    External Hard Drive

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is best thing since sliced bread. It is small and easy to carry. I can put all my information on it and have it with me all the time. I should have purchased this a long time ago. I needed to store some old files on it and it worked perfectly. The salesman was over whelmed with customers but took the time to help me and explain the different items. He knew his job!

    I would recommend this to a friend
  • Pros mentioned:
    Size, Storage

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This external hard drive is small, but its capacity is huge. I am so happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Great portable hard drive for the price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty small and really good for carrying though if you plan on using it for a PS4-5 I'd suggest not moving them too much. I use it for carrying around so I have to use the original plastic container as a case for it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good drive for archiving data.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These drives are a good value for archiving data. They are inexpensive enough to securely create permanent backups rather than relying on some outside source with your data.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    External Hard Drive

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great external hard drive for the price. Easy to carry for travel.

    I would recommend this to a friend