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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2829 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers frequently mention the My Passport 5TB External Hard Drive's ample storage, ease of use, and reliability as major advantages. The drive's compact size and reasonable price are also appreciated. Some customers have noted concerns regarding the included backup software, occasional noise, and the device getting warm during use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 2,829 reviews
  • Pros mentioned:
    Reliability, Size, Storage

    Rated 5 out of 5 stars

    Reliable external storage.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great back up storage! very reliable, small, fast and super silent.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Great drive quick and compact

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very compact and easy to transport Great capacitive. All combined with WD warranty and reliability. Great price

    I would recommend this to a friend
  • Pros mentioned:
    Size, Storage

    Rated 5 out of 5 stars

    Love!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits in my habd but is a few terrabites too cool great price too thanks to bestbuy and i can free up my pc of photos

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Joe Brownlow

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a Hardware/Software Engineer and this HHD is more than I expected. Light weight, Travels neatly. I would recommend it to anyone traveling or gamers. at 5 T storage it is great.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    It works like a charm!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this because my last external drive malfunctioned and I could no longer access my files. I was able to restore a good majority of the files. I connected it to my macbook pro and formatted it to store files as well as be used for Time Machine. So far, so good. If you don't know about formatting, you might want to go ahead and get an external drive that is pre-formatted for macs to save you the extra steps.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Size, Storage

    Rated 4 out of 5 stars

    Works as advertised at a nice price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's been about a month and so far I like it. Priced right, pretty compact, lots of space and decent speed.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Storage

    Rated 4 out of 5 stars

    Maintain your own digital library.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WD Passport External Hard Drives are lifesavers if you keep a library's worth of digital media. Whether films, magazine articles, or e-books, you won't have to rent space at those storage centers if you have a few of these. The WD Passports hold less information than the WD My Book, but the Passports are smaller and easier to handle. The 5 TB Passport shown here can easily hold about 500 Hi-Def films.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Storage

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This external hard drive is small, but its capacity is huge. I am so happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Storage

    Rated 5 out of 5 stars

    Such a great space from such a small package.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been a WD user for years, and my 1TB was nearly full, so I went hunting for more storage space and found this 5TB one. I had it shipped to me but it got damaged in the mail and kept throwing up malfunction notices on the computer. Took the damaged one to Best Buy directly and they changed it out for a new one with no muss or fuss. The new one functions beautifully, and is only a few millimeters thicker than my 1TB external.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    External Hard Drive

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great external hard drive for the price. Easy to carry for travel.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Good, Easy to Use Hard Drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid, easy to use hard drives. No failures with WD external drives over years of use.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Size, Storage

    Rated 5 out of 5 stars

    5TB Hard Drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slim and compact 5TB Hard Drive for a nice price. Plenty of room to backup files off my laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size, Storage

    Rated 5 out of 5 stars

    external storage

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    compact and easy to use. good amount of storage. attractive and travels well.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Storage

    Rated 5 out of 5 stars

    Great Hard Drive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great hard drive with plenty of storage in a compact size.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Works Just Fine

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use the WD - My Passport 5TB External Hard Drive with my PS5 & so far, so good. I caught the WD 5TB External Drive on sale at Best Buy & it was a good buy for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Storage

    Rated 5 out of 5 stars

    Does what it is supposed to

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great backup drive for the Mac. I had an issue with a different brand portable drive that was originally a PC formatted drive that I reformatted for Mac. I choose this drive because it had good reviews and was pre-formatted for Mac. The drive is large enough for what I needed and was a fairly small enclosure. I really liked the USB-C connection. My Mac has USB 2.0 and 3.0, it worked great with my computer.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does exactly what I hoped for. Easy to use and automatic so you don’t have to remember to copy.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Reggie Box

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great storage and sturdy, fast transfer of information.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Nutriaguy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and easy to use. Stable transfers.great size for stotage.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    External Hard Drive

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is best thing since sliced bread. It is small and easy to carry. I can put all my information on it and have it with me all the time. I should have purchased this a long time ago. I needed to store some old files on it and it worked perfectly. The salesman was over whelmed with customers but took the time to help me and explain the different items. He knew his job!

    I would recommend this to a friend