Customer Ratings & Reviews

Best product I had no trouble connecting the price was great also

This thing is almost unusable. Sometimes you can screw around and get a password in and it is great, but no matter what you do in some cases you never can get the security password set. The software you get with it never works, the security software you download works sometimes... I bought 3 and took 2 back.... The support for these also sucks. You end up on a WD community page where everyone is complaining of the same problem, but there is no solution.

Works perfectly as intended for large file transfers. Using this to store video(s) and larger files that won't transfer or store on web based drives.

It works as was intended.what more can I say......

I've bought many Passport external hard drives. I save in the cloud but I like this option as well. I bought this in a bundle but did not need to spend so much in the end when a smaller hard drive would work as well.

This Is A Must Have…. You Wont Regret It !!!!!!!!!!

It's working well so far with reasonable read and write speeds. Hardware encryption is included as well. I wish it had USB-C port!

The Geek support was excellent and they backed up my computer.

Reformatted with Exfat and didn't work on a mac. Then, disk repair utility, managed to fix it but it took several attempts. Now seems to work, but I'm not gonna trust it and have secondary backups.

Probably not BB fault, but it was old technology. The USB cord attached to WD Passport, that I 'attempted' to plug into a 1-year-old Dell laptop computer, was the same one sold 5 years ago for my old computer. WD, I have always loved your external hard drives, but I returned this one because you told me I could order an upgraded USB connector from your site. Do you really expect people to spend $130 on old technology, attempt to hook it up, only to find out they need to order a new adapter because you failed to add to a 2021 piece of technology???

Quick and easy pick up. Safe during COVID crisis and quarantine.

Great value, if time is not of the essence. Works for file archiving when you're not in a hurry.

Western Digital External Hard Drives are reliable. I own about about 10 of them & I have never one fail. I hope that they stay always reliable.

Fast shipping, always have a great experience buying online.

Without being a computer expert, something as simple as backing up files onto the device, was not that simple.

Good service... excellent staff... quick and covid free....

Works well now but had trouble installing. Needed tech help. Advertised as plug and play.

When I received my Best Buy package in the mail, I was shocked to see that the hard drive was mailed in a thin bubble mailer, not a box. To top it off, there wasn't a single shred of packing material anywhere to be found in the envelope. Frankly, there is no possible way that a hard drive can sustain the rigors of shipping without being packaged properly, and my order most certainly was not packaged appropriately. I gave it a shot anyway though to hopefully prove myself wrong. Sure enough, when I plugged the hard drive into my computer, all that can be heard is a loud clicking sound and the computer will not read the hard drive. This hard drive has experienced a mechanical failure and is DOA. I understand that mistakes can sometimes happen, but my order was obviously packaged without any care whatsoever. I have never experienced such a poorly packaged online order, and this hard drive didn't have a chance of making it to me unscatched, given the inadequate packaging. I reached out to Best Buy via e-mail (and attempted chat and phone, though the hold lines were impossible to get through) and offered to accommodate the return of the hard drive. NO RESPONSE WHATSOEVER. I had no other choice but to dispute the charge with my credit card company, as Best Buy refuses to communicate with me, and I will not continue to pay for a damaged hard drive.

I would recomend this item, i bought it in a good price.

Best price of hard drive at bestbuy,no one could beat the service