Customer Ratings & Reviews

The passport is easy to use. It is just like using a thumb drive. Just drag what you want to backup to the opened window and it is added.

I am sure that not all of them are defective, but mine was. Unfortunately by the time I used it for the first time, it was too late to return it to Best Buy. I tried it on 3 different computers and none of them would recognize it. I tried everything that WD website suggested, but no luck. :(

I have four 8tb that works great that is why I bought this one but I’ve had to format it five times already after filling only halfway.

This is definitely NOT a "plug & play" device for Mac users. It involves downloading third party software, and then booting up the Mac in Recovery mode, and eliminating some of Apple's security functions on the Mac, so the third party software can add file extensions to the Mac's files. Not only is this a big pain in the butt, but it makes me uneasy. I've had problems associated with applications adding extensions to my files in the past. This external hard drive may work well for Windows users, I don't know, but I would not recommend it for Mac. I'm going to return it. And then I'll have to figure out how to uninstall the stuff it added to my hard drive...

I am quite disappointed from this purchase. WD is a famous brand but I don’t know what is going on with this 4TB DISK. I bought this item 2.5 years ago. I am very careful using this external disk. The other day, i started organizing my files. I spent hours and organized my files. After that, I copied all organized files to my laptop as well. The next day when i used my external disk, some folders were in original condition (i.e. unorganized) and some folders were corrupted. Thank God that i have a backup on my laptop. I am not satisfied with this disk as it is not reliable. Note that i had another issue with this about a year ago. But this new issue was worse.

The drive does not have rubber grippy feet on the bottom. Constantly worried is going to fall on to the floor.

Fast and stable product. good for storing personal details/movies and pictures.

We needed to transfer data from an old computer to a new computer, and purchased this unit because it also has back-up capabilities. The data transfer went well on a drag & drop basis. The backup program provided by WD conflicts with Windows 11 (apparently a known problem that has not been fixed in a couple of years). I'm just going to live with One Drive as a back-up for now.

I am having trouble backing up my computer. I did a 'mirror' when I initially did the backup, now my computer doesn't recognize this drive.

This drive stopped working after about three months of use, and the company that created it (WD) can't even process simple requests. I've been trying to submit an RMA for HOURS now, but every single time I finish the process it resets itself and goes back to the very beginning. It's not allowing me to fill out the information to get it replaced or refunded, I would NEVER recommend this company or product to anybody. As soon as I get this refunded (because I don't trust the replacement to work properly) I'm going with a different company.

It worked great for a little over a year. Exactly as you would expect a removeable HD to do. Then one day while copying a file from the removeable HD back to my laptop, my computer popped up "USB device not recognized". Now I can't access it at all. when I plug it in, the HDD spins up, and the working light comes on, but my computer just says "USB device not recognized". I fear my data is lost, and unlike some removeable HD, you can't replace the USB to SATA controller. I doubt I'll EVER buy another WD external drive again.

The device did not load properly. I had to have the Geed Squad install it for me. A previous version had stopped working, so I needed to replace it.

Not easy to format for use with Apple computers. Special WP software is necessary to access the drive even after reformatting. If you don't format the drive properly, it will become unusable.

I'm over fifty and I wanted to back up my mac book pro,but is not intuitive for me. I'm not saying is bad I'm just telling my Experience

Works as needed just kind of a slow copy speed! I returned it because it took 3hrs to copy a 1tb over.

I had to return it. Didnt work for me. I have a Samsung Z Fold.

Worked initially to get my MAC backed up, however it is having problems with doing the automatic back ups.

I had high hopes for this one but ultimately due to worse speeds and throttling than their My Book series, this was returned. If you just need a backup, this will do the trick but if you want something you can regularly make use of, then you would be better off with a cheap SSD or more premium full size 3.5" SATA drive.

It worked great for about 4 months but has suddenly stopped working. The laptop or computer cannot recognize the device nor access it or any of my files. Unfortunately, I have lost all of my work files costing me hundreds of hours of work. I do have my original unedited files backed up but this malfunction of the device has cost me money and time.

Drive quality can be better. Drive is very fragile. Cable port broke next day.