Customer Ratings & Reviews

I haven't even had it two years and it failed. It's never been dropped, so i'm not sure what the issue is, but all of a sudden.It can't be recognized by any computer.So all my photos are gone unless I pay big money for recovery service.

It works as was intended.what more can I say......

When I received my Best Buy package in the mail, I was shocked to see that the hard drive was mailed in a thin bubble mailer, not a box. To top it off, there wasn't a single shred of packing material anywhere to be found in the envelope. Frankly, there is no possible way that a hard drive can sustain the rigors of shipping without being packaged properly, and my order most certainly was not packaged appropriately. I gave it a shot anyway though to hopefully prove myself wrong. Sure enough, when I plugged the hard drive into my computer, all that can be heard is a loud clicking sound and the computer will not read the hard drive. This hard drive has experienced a mechanical failure and is DOA. I understand that mistakes can sometimes happen, but my order was obviously packaged without any care whatsoever. I have never experienced such a poorly packaged online order, and this hard drive didn't have a chance of making it to me unscatched, given the inadequate packaging. I reached out to Best Buy via e-mail (and attempted chat and phone, though the hold lines were impossible to get through) and offered to accommodate the return of the hard drive. NO RESPONSE WHATSOEVER. I had no other choice but to dispute the charge with my credit card company, as Best Buy refuses to communicate with me, and I will not continue to pay for a damaged hard drive.

Best price of hard drive at bestbuy,no one could beat the service

Without being a computer expert, something as simple as backing up files onto the device, was not that simple.

I would recomend this item, i bought it in a good price.

Works perfectly as intended for large file transfers. Using this to store video(s) and larger files that won't transfer or store on web based drives.

Works well now but had trouble installing. Needed tech help. Advertised as plug and play.

Decent hard drive. Software on the drive wouldn't install and I had to install from the manufacturers website.

Love it! East to use! Very happy with it. Recommend it 100%.

This Is A Must Have…. You Wont Regret It !!!!!!!!!!

You can never have too many backup. Come in two colors.

I think the external hard drive is OK but why didn't WD provide clear instructions on how to set it up with Windows 10? If it is set up to do the backup in the middle of the night the problem is that my computer goes to "sleep" after 30 minutes of inactivity but of course I don't want the back-up to take place while I'm in the middle of working with with my computer.

Western Digital External Hard Drives are reliable. I own about about 10 of them & I have never one fail. I hope that they stay always reliable.

Reformatted with Exfat and didn't work on a mac. Then, disk repair utility, managed to fix it but it took several attempts. Now seems to work, but I'm not gonna trust it and have secondary backups.

I've bought many Passport external hard drives. I save in the cloud but I like this option as well. I bought this in a bundle but did not need to spend so much in the end when a smaller hard drive would work as well.

Can’t go wrong perfect for gaming and affordable !!

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This product worked better than the previous one I bought for my son. So far, so good

bought it for my wife,,,it's good...I have seagate but Best Buy didn't..I think they do same thing