Customer Ratings & Reviews

I purchased this drive which failed after my first backup operation. I returned it within the return window and got a replacement. The replacement died also after the first backup so I did a warranty claim with WD. The replacement drive I received worked for one day and failed without me even running a backup. DO NOT BUY THESE. THEY ARE DEFECTIVE.

Failed after 6 months, almost daily usage as a Apple Time Machine backup drive (approx. 90 minutes per backup) ONLY. Disk was spinning but macOS was unable to mount the drive.

I backed up my hard drive nightly and I thought I was covered. When I had to get a new computer I found out there was no way to restore my backups to my new computer.

I purchased one of these in 5TB to use for backing up data on my mac desktop. The drive died in 2 weeks. I then purchased this 4TB drive after getting a refund for the first. This one died in one month. I kept this sitting on my desk and never moved it. I have been very gentle with it. The return window is over, so I need to try and get a replacement or refund from the manufacturer. I have had several other fulll size WD external drives dies on me in the past, but they usually lasted about 3-4 years. I cannot trust Western Digital with any of my important files.

Doesn’t work for Xbox x game system. Best Buy rep recommended this to me. Not a good buy.

Piece of Junk quit working properly after maybe a year. Sometimes the computer recognizes it and it starts up and most of the time it doesn't. I don't have this issue on much older drives.

No user friendly for the iMac. I returned this and order another brand that worked greatS

Not happy with it, it is SLOW Sorry I bought it. Buy a different brand

Worked great for about a month, then suddenly stopped. It whirs, but never connects.

Hard to connect to MacBook. Hoped it would be easier

I hated this thing. I seldom use the word. I read the review and understood some of the issues were possibly user issues. I purchased, plugged it in and it did not work. My computer recognized it but it would not show up in the folders. It was the correct plug, plugged in right. I could not add anything to it. Something like this should be easy to use, It always been (my Seagate products at least). I went with that brand.

Junk drive, waiting for replacement from WD. The thing sloweD to a snail pace and makes strange noises.

says it works with ps5 but it doesn't - will only store old ps4 games

These WD drives were DOA Brand new and clicking.. ignorant people who don’t know much about computers or who use a drive to move stuff onto it then put it away wouldn’t realize for ages that they had a dud right out of the shop Returned them

Completely stopped working after 5 weeks. The computer has stopped recognizing it. It runs for a second then beeps a few times and shuts off.

Garbage product. Less than a month in and it stopped working. Starting taking forever to load items and was impossible to transfer things on and off of it.

the drive is fine, but your customer service is "0" unless you pay extra for support. I will not buy from your store again.

Looking forward to using this. It was on sale for a good price.

I currently have a desktop computer that serves as our primary computer for the family in the office. The WD 4TB Passport is great for backing up photos, documents, etc. I am currently using it to take weekly backups of my photos and home videos from an internal drive, and also backing up my SSD that is my primary drive. It gives me peace of mind to have this backed up regularly. This drive is portable in the sense that you can easily detach it and plug it into another laptop, desktop, etc. It's small enough to fit in a laptop bag or a pocket for that matter, and the fact that it does not require an external power source is great. That being said, I don't think I'd normally carry this thing around in a bag or put it in situations where it could be bumped, etc. It's a mechanical drive and these things can get damaged. It's also backed with a 3Yr warranty which is important and gives me the peace of mind that it should last.

Spent a couple of hours trying to download photos. Kept getting error message. Called Western Digital and after an hour doing tests at their direction, WD informed me that the WB was corrupted. This required another 2 hour drive back to Best Buy to return.