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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 4558 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers enjoy the My Passport Ultra 1TB external hard drive's ease of use, ample storage, and reliable performance. Many appreciate its compact size and find it to be a good value for the price. The USB connectivity is also frequently praised. While some users found the included software less than intuitive, the positive feedback on other features outweighs this concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 131 Showing 2,601-2,620 of 4,558 reviews
  • Pros mentioned:
    Reliability

    Rated 4 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always have been a fan of western digital external and internal hard drives. Nothing special compared to what they already have but it's definitely a reliable external.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good product when it works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I plug my WD - My Passport Ultra 1TB External USB 3.0/2.0 Portable Hard Drive into my computer, the computer fails to recognize the device. I have to unplug the device and plug it in again several times until my computer recognizes the device. This device replaces two other WD external hard drives which always worked properly, first time, every time. I think the USB cable may be too small for the computer ports. When the computer finally does recognize the device, the device works very well.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works as advertised. Easy to use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I elected to use this as an external drive without using the included software. Works great.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Lots of space!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 1TB has enough space to hold all my photos and videos. It transfers files pretty fast too.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrific item, great price, easy to understand instructions. Would recommend this item easily.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Another great product from WD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple to use, Western Digital has an excellent web site. Purchased a second one for grandson.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    perfect backup harddrive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought this to back up my MacBook. Works perfect. Great price when you can get it on sale.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Good speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good speed and also small size. Is also really well built. No power cord just usb 3.0

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent Hard Drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this as a gift for my dad to back up his computer. He's been happy with it ever since.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works very well and is easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unpacked and used immediately. Used as a traveling hard drive. has worked with no glitches.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to backup hard drive from old computer, this worked and was easy to transfer files.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Does the job,no muss,no fuss

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job,no muss,no fuss.in minutes I put my pics. on this drive. Great for back ups!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great portable HD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use it to copy data for off site backup. Performs great and was Plug & Play across devices.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good product for a great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to backup my laptop; used it for a few weeks now, and it seems to work great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works as designed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this to back up work things on my computer. Easy, works well, as it's designed to work!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    It works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This external hard drive is easy to use and does what it is supposed to do. I am happy with it. I have bought a number of these WD drives over the last few years.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Great External Storage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got this when we bought a new laptop for back-up external storage, and it works perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Fantastic Drives

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I own three of these and use them all ... I even bought one for my grandson and he loves it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Useful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This came in handy when transferring files from an old computer to a new one...painless.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    easy to external hard drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was easy to install and use. normally electronic devices are not as simple to install

    I would recommend this to a friend