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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 4558 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers enjoy the My Passport Ultra 1TB external hard drive's ease of use, ample storage, and reliable performance. Many appreciate its compact size and find it to be a good value for the price. The USB connectivity is also frequently praised. While some users found the included software less than intuitive, the positive feedback on other features outweighs this concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 180 Showing 3,581-3,600 of 4,558 reviews
  • Rated 5 out of 5 stars

    Fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent external hard drive. This replaced an old drive that I used of backup and it has exceeded my expectations. It backs up all my files in a tenth of the time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for portable storage!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this hard drive on travel with my laptop for music production. It has been awesome for quick boot-up time and can save files quickly for future retrieval.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 3 out of 5 stars

    Great potential

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can hold far more than one needs but setting up has not been easy. The WD website isn't the most helpful and I'm not sure how often to transfer etc. Some basic instructions would have been the cats pajamas.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Just used it a few times, but it works fine.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm happy with this purchase. I was surprised to find it in two aisles of the store with slightly different prices. I did not try the backup software provided.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works as expected. The software it comes with is probably usefull in a mirror backup of your drive I just use it to back up certain files. Worked good for that.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Small footprint, big drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this as an expansion for a new laptop that has a small, solid state drive. The drive is quite small in size but big in capacity. There are larger drives, but 1 TB was plenty for my purposes, and has a fast, USB 3 connection. The price was right, too!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good Hard drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good, but it takes a bit to set up for Apple and PCs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good thing for storaging!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have compared this portable hard drive on many websites and the reviews. Bestbuy seems to have the lowest pruce, plus, their quality is always truatable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great hard drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have literally dozens of these. My employees use them when working remotely from our office. They perform quickly and flawlessly. Not much more to be said.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great backup option

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The WD 1GB hard drive works great. It transfers files super fast using USB 3.0 ports. I would definitely recommend it to anyone looking to backup their files.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does exactly what it's supposed to do and it works for my Xbox one the only thing is that there is a light blinking always but other than it it's awesome

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fast and Dependable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice upload/download speeds. Only complaints are the cord is a little short and the build quality doesn't seem as good compared to the one I got 3 years ago. My previous Passport was a heavy all metal case, where this one seems to be hard plastic.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lots of storage in a small package

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband wanted this for his class. He uses it daily and it allows him to work on things at home, work and school. He just plugs it in and is ready to go.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great item for windows users.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good product, excellent to back up your information, especially using a password to keep your information protected, but .......... if you put a password on a computer with windows you will not be able to open it on a computer With linux :(

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gift for kids

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was a gift for my 11 year old brother He enjoys playing with his friends And by himself using AI mode which is very cool ! Great gift to play indoors

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far, so good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had a few portable HD fail over the years (I travel a lot). So far, this one seems relatively well built. The USB micro-B superspeed connection is snug, which is good as that is a place that has caused problems on some other portable HD for me.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Almost 5 star

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only reason I didn't give this 5 stars is that it didn't give me the option to format it at the beginning. I put a bunch of stuff on it only to later find out I cannot copy things off of my hard drive that is formatted to my apple computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very good product! Helpful I May say, makes me able to watch movies without using internet because we stored all Our movies there!!!Love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best way to store all your photos just in case your computer crashes. I used it to transfer files from an old computer to a new one and it worked fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Needed more memory for X Box One

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with X Box One. Just formatted and transferred. WD is more reliable than Seagate. It was also on a nice sale that I couldn't pass up on.

    I would recommend this to a friend