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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 4558 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers enjoy the My Passport Ultra 1TB external hard drive's ease of use, ample storage, and reliable performance. Many appreciate its compact size and find it to be a good value for the price. The USB connectivity is also frequently praised. While some users found the included software less than intuitive, the positive feedback on other features outweighs this concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 187 Showing 3,721-3,740 of 4,558 reviews
  • Rated 5 out of 5 stars

    Fast and quiet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with fast speed and very quiet. I had to buy a y cable adapter, but now it works great on my WiiU.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    its great and easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Now I have all my photos in one place ,its great and convenient, I could have it in my bag and take it everywhere .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    External Harddrive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use for a beginner. Bought this for my mother in law and had no problem showing her how to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a problem and went into store for Geek Squad support. Was recommended as a back up drive and it works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Compact and convenient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this device between different laptops/computers and it is fast and convenient. Meets my needs completely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My computer was destroyed but I the geek squad was able to retrieve all my data and transfer to this hard drive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Externals ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great external I love the WD Line and any more are the only externals I use for the price and warrenty

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A good way to store data.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was thankful that the Geek Squad guy explained this item and got my backup done quickly. I love the Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy Back-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy effortless back-up for my data. This was drive securely safes important documents quickly and efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    stylish, compacat and fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the tittle pretty much says it all, my next hard drive will be the same exact one, love the variety of colors too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Hard Drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had several WD products and they have never disappointed me. This product is compact and appears well built.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great small and portable external hard drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time I have ever used on of these but it has proven to be a nice addition in being able to save information and carry with me on a trip or to family or friends and access work if needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good space for extra files

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the product love hard drives and I'd recommend it for someone who wants start up on a not as small size

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great for backups

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a fast backup drive that I use for backups. It's really fast too when connected to a USB 3.0 port.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Drive Gets Hot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The drive is fast for a 2.5" but it does get pretty hot under sustained data transfer. Works well, otherwise.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    appears OK but have not had to recover yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    appears OK but I have not had to perform a recover operation yet. I would expect it to perform as expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this for my sisters external hard drive for her Xbox one and so far we haven't had any issues on it!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Limited beneficial use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recommend by Geek Squad for them to retrieve lost data. Found out later it doesn't work with Windows 10. Couldn't use it after Windows upgrade.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great accessory for computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are so glad to purchase this item which will allow us to backup our data. I feel this is a must have item.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Functioning Properly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works. The associate said that by his personal experience, it should last much longer than the other brand.

    I would recommend this to a friend