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Customer reviews

Rating 4.7 out of 5 stars with 6267 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers enjoy the My Passport Ultra 1TB external hard drive's ease of use, ample storage, and reliable performance. Many appreciate its compact size and find it to be a good value for the price. The USB connectivity is also frequently praised. While some users found the included software less than intuitive, the positive feedback on other features outweighs this concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 220 Showing 4,381-4,400 of 6,267 reviews
  • Rated 5 out of 5 stars

    Great external drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this external drive for MacBook Pro. Found out after hours of trying it does not work with macs. If you have a Mac, get the WD that specifically says, "for Macs". They are a good product when you are using the correct one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The only great one left

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Western Digital has always been a very good hard drive. Purchased for my Xbox one, it is worked phenomenally

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 4 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well made and does what it's supposed to do Now I'll add more words to meet the minimum characters request

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I keep multiple files and electronic drawings on this hard drive. Easy access to all files and folders

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BEST EXTERNAL HD FOR BACKUP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We only use Western Digital HD's for both Apple Time Machine & Windows OS automatic back programs. Although we recommend our clients replace them without question every 3 years, WD has an excellent warranty & service records with us and out of more than 500 purchases, have only had to service 3-5.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    Great space, not easy to find your files

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was happy to have the extra storage space, but things are VERY difficult to find once they're on there!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchased for work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for work so that I could carry a large amount of data with me without having to take a huge memory device. It worked perfectly. The only thing I would say is to caution against trying to change between a Mac and PC. It requires reformatting and will erase all data on the device.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 4 out of 5 stars

    Reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used the My Passports for several jobs to share files with clients. They have always been reliable.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Good back up for the price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good priced option. Have had a problem with PC to Mac connection but can reformat is needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great external drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use a cloud-based backup service (Mozy) but wanted an external drive back up as well. This is the perfect product (so far, just bought it 2-3 weeks ago.) Also great for storing my iTunes library since the hard drive on my laptop is (intentionally) small -- 60gb. Very happy w/this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    Low cost storage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we sue these for low cost storage to send large files between stores and they have performed excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Compact External HD Holding 1TB

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Western Digital has been the standard for compact external hard drives since I can remember. I bought the 1TB version simply to back up my 300GB version of the same, which has been working flawlessly for over 5 years now. The new 1TB version feels a bit less "solid", but works like a charm so far.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    Just as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this for our son to add storage to his computer, and it worked out just the way it should.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Good hard drive for the value.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as a gift. Product was on sale. Good value for items of equal storage capacity. Perfect size.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 4 out of 5 stars

    Great device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple, easy, and reliable. Does exactly what you expected it to do. Too bad it doesn't Wi-Fi stream.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Overall good product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the lastest in a series of external drive purchases. The packaging of the drive was secure enough, but yet not too much hassle to remove. The device its self came up and presented its self to windows 10 with much fanfare or trouble. Overall the drive has wored well as a backup drice

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Good for a Photographer or just to save media file

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good HD to get for the price. I get this quite a bit for pulling data at work. Very reliable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a replacement for Seagate 1TB portable drive that was damaged by accident and would no longer power on. This WD drive does not feel cheaply made and transfer speeds are fast with USB 3.0. Can't say much about the software since i do all my backups and transfers manually.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Great external hard drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Small enough to carry yet large enough to hold / store things that are of importance to our family.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 4 out of 5 stars

    Memory

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I plugged it into my old computer and downloaded my stuff and then I can use it on my new computer.

    I would recommend this to a friend