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Customer Ratings & Reviews

Your price for this item is $59.99

Customer reviews

Rating 4.7 out of 5 stars with 6268 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers enjoy the My Passport Ultra 1TB external hard drive's ease of use, ample storage, and reliable performance. Many appreciate its compact size and find it to be a good value for the price. The USB connectivity is also frequently praised. While some users found the included software less than intuitive, the positive feedback on other features outweighs this concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-660 of 6,268 reviews
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased these in the past and had very good luck so I purchased this for my new Mac. So far I am very happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    Fast convenient storage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am always asked to share my files from my server, but I don't want to open it up to the world. This is just enough space to share everything I need and it also attaches to my xBox one for extra storage when needed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    More Confusing Than I Thought

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes, this is a fine product and it helped me to deal with the limited amount of space on my PC, but I had to speak to a representative from Western Digital (WD) and Best Buy's Geek Squad before proceeding with a second backup on my computer. WD offers great support; they will talk to you for hours to help you. My Passport Ultra indicated it did not have enough disk space for the second backup, but it holds 1 TB and my laptop is only 440 GB in size. What happened was there were 2 backups created on my machine. Once I realized that, I was able to delete the unnecessary backup on my disk with no problems. I guess that explains why it took about 4 -6 hours, and I had fallen asleep during the process, LOL. Looking forward to my third backup soon.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Best Portable Hard Drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had several HD drives and they keep getting smaller, less expensive and better. This is the best one yet for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product... Even better when on sale

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that this external hard drive doesn't need to be plugged in to an outlet. I formatted it so it's a streamlined backup.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability, Storage

    Rated 5 out of 5 stars

    A huge Wd fan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been buying WD drives for a long time and this one was an addition. I had one just like it in blue and needed more space so I gt another in black. Performance is good. Speeds are perfect. I am able to do video editing and run videos and music edits right from the drive with no lags. I would recommend to any friend

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Great hard drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    W D drives are the most reliable.. Never had an issue with these drives they are all I use for for my extra storage needs...

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very easy to use just out of the box...easy to transport

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Did what a Hard Drive is Supposed to do...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The WD Passport Ultra was fairly priced and worked as promised. Only thing better would have been if the case was included...

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great for external storage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My teenage daughter is extremely happy with this item. She uses it with her laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Great external drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase as a back up to laptop and so we could save college books to this device. Simple to access and set up. Works great

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Excellent product and great price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have already used this external hard drive multiple times and it has worked great and I will be getting another one soon.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    Was a gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received this as a gift after verizon tech support remotely access my phone to store in cloud and lost all my photos and all the content of my phone So it came in handy to avoid anything like that happening again

    I would recommend this to a friend
  • Pros mentioned:
    Reliability, Size, Storage

    Rated 5 out of 5 stars

    WD My Passport External Storage Drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, compact size holds 1TB of data, reliable

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 4 out of 5 stars

    Great for making large data transfers on the go.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use it for my game systems and computer game when visiting friends and family who play the same games as me, so to avoid having to continually set the games up all the time. It runs great and get the job done.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Passport Ultra

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was easy to install and set up a backup schedule. It is very lightweight and easy to use. I would recommend this item.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    1TB WD Passport

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After my former Toshiba external hard drive failed and I had to spend $946.71 to have the data recovered from it, I decided to go back to Western Digital. Each of the various data recovery providers that I contacted, universally stated that Western Digital external hard drives are far easier to recover data from then any of their competitors. I take extremely good care of all my electronics, so I was very disappointed and upset when my Toshiba external hard drive failed without any explanation. The cost to have the data recovered from it was exorbitant, but it had to be done. The failed drive contained too many work related files for me to simply disregard it. The Western Digital drive that this review is about was operational straight out of the box and it was very easy to find an inexpensive aftermarket padded carrying case for it on eBay. Overall, I am quite pleased with my purchase since I was afforded a substantial amount of storage for a reasonable price. In closing, I encourage all that read this to dedicate the time required to backing up your files so that you might avoid my expensive experience noted above.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Excellent purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was very easy to re-format to use it for time machine. It's much better than my old WD portable hard drive in every way.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Fast & Compact

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This portable works great for what I purchased it for, backup. It transfers data fast, even on my laptop that has USB 2.0

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Great HDD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My sons computer was running out of HDD space . Use this like a giant thumb drive.

    I would recommend this to a friend