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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 4558 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers enjoy the My Passport Ultra 1TB external hard drive's ease of use, ample storage, and reliable performance. Many appreciate its compact size and find it to be a good value for the price. The USB connectivity is also frequently praised. While some users found the included software less than intuitive, the positive feedback on other features outweighs this concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 88 Showing 1,741-1,760 of 5,703 reviews
  • Rated 3 out of 5 stars

    Not intuitive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a WD external drive for backup some years ago and thought that this drive would operate similarly, but it is a little less intuitive to operate. I'm using it to backup my personal computer that has over 600 GB memory used but when I selected the "C" drive to be backed up, I got the message that there was insufficient space. I had to select fewer folders in order to get the backup of 250 GB to begin. I haven't yet figured out how to view how many gigabytes the backup takes on the WD drive. I have gotten it to backup on a regular basis, but it takes close to 12 hours to complete the backup each time. Overall, I am satisfied with having a backup of my most critical files, but I will have to review the operating manual to get more out of this backup drive.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    Compact and powerful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does well when transporting and traveling but more storage my desktop! Fast transfer rate.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Storage

    Rated 5 out of 5 stars

    Perfect for extra storage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This drive is small in size but large in capacity. Great for backups and storing photos.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Storage

    Rated 4 out of 5 stars

    So much for so little

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these portable drives. Remember when 1T was huge. Now they are so compact and fit in my laptop bag no problem. Price was consistent with everywhere I looked.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only problem that I have had is that it sometimes becomes unresponsive on my Windows 10 system if I haven't accessed it for a while. As I am presently using it as a location for my system image backup and weekly system backups, this has not been a significant issue for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loved it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's easy to use once you Convert it and restart the system. It's very secure. Which was a feature I didn't care too much for. Buy if you want security then it's very nice

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    The Best Way to Back Up Your Files

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the answer to all of my back-up problems. Small, lightweight and easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great external storage device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been very pleased with the added speed of my backups due to the USB 3.0 capability. I was used to long backup sessions and now the sessions are hardly noticeable.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Storage

    Rated 5 out of 5 stars

    It worked

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked the fact that it was tiny, black and a low price for a high volume of storage.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability, Size

    Rated 5 out of 5 stars

    Great Drive!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Small, quiet, works on both PC and Mac if formatted to FAT. Would recommend to anyone!

    I would recommend this to a friend
  • Pros mentioned:
    Reliability, Storage

    Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, will buy more. Perfect for holding pictures, movies, files. Love this!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    Great device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This held all of my old computers data and still has plenty of space very easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Geat Back up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great external hard drive...small, compact...was easy to reformat for apple product

    I would recommend this to a friend
  • Pros mentioned:
    Price, Storage

    Rated 5 out of 5 stars

    Wonderful. Great for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really glad that I purchased this. Small but super for storage. Also a great price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Great product!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the size of this hard drive. It's very portable & compact & is easy to store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great HD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have three External Hard Drives, in my experience i think that My Passport is one of the best brands in External Hard Drives, and very fast connected by USB 3.0 port

    I would recommend this to a friend
  • Pros mentioned:
    Size, Storage

    Rated 5 out of 5 stars

    Great price for an External Usb

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and perfect size. Enough capacity for my thousands of pics and videos.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good hard drive for ease of install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bougot this for my girlfriend to use for more pc games space without getting an internal drive to install on her machine. A bit slower load times for games than anot internal drive would be but it's easier to do this than open the case to install an internal drive.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Size

    Rated 5 out of 5 stars

    External HD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Small and easy to set up. Good price and it was recommended by GS member at my store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great drive and value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed more space on the XBOX one and needed a drive that was not expensive yet had the storage and read/write speeds. This is a great drive and no issues using this.

    I would recommend this to a friend