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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 4558 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers enjoy the My Passport Ultra 1TB external hard drive's ease of use, ample storage, and reliable performance. Many appreciate its compact size and find it to be a good value for the price. The USB connectivity is also frequently praised. While some users found the included software less than intuitive, the positive feedback on other features outweighs this concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 101 Showing 2,001-2,020 of 5,703 reviews
  • Rated 5 out of 5 stars

    Back up drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this to keep a back and love this little drive. Just connect it using supplied usb cable and works perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use portable hard drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great portable hard drive to back up all the important stuff from our desktop and laptops. Pictures, music, etc...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend it to anybody who wants to transfer pictures from the computer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cloud Drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hooked this up to my Netgear R8000 router as a cloud/media drive. Works fast and is reliable! Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great lap top for school

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was slow had to wait for 10 minutes for help! But after that I was helped just fine Went well in and out!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Seamless backups

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to free up room on my hard drive. The software has worked seamlessly with my WIn 7 pro install.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Simple back up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was very simple to back up all my computer information as to not loose anything while transferring to my new computer. But, it took a couple of hours.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent drive with enough capacity. Encryption option is a real plus for those looking to use this on the go.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Great for xbox one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have bought 2 of these so far, one for myself and one for a friend its awesome for the xbox one. Installs games perfectly and doesnt slow down. Havent tried on my pc as its meant for my xbox so I cant give an opinion on that. For the price its a well worth investment for xbox one gamers out there.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 4 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not know a lot about hard drives so thankful for Geek Squad. Easy to use, compact. As good as any other.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cant beat price and quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this item as a main drive for my gaming device. The quality is great and the price couldn't be beat.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase save me a lot of money on not having to buy another computer or multiple flash drives. I was really happy that I didn't have to wait I order it online it was already in stock so that was a time- savor. The salesman was extremely friendly and knowledgeable I felt very welcome and that store

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Don't forget to format it for a Mac

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This hard drive has been working just fine for the ~6 months I've been using it - no complaints at all! One big thing for Mac users, though–remember you'll need to format this (and many other) external hard drives, so it will take a little instructions-following and time before you can save out files.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for college students!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my daughter's laptop to keep her school work and other important files automatically backed up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very fast write speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much faster write speed than my previous portable drive. Built in password protection is a good added benefit.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good price for nice item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to move files off an old compter. Works great. Faster transfer than moving to cloud or other service. Have several WD drives over the years and always have worked well if not abused.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for my Xbox one! Easy plug and play and definitely a better price than the one "made" for the one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loved it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son is 13. He didn't have any problems using it. It was great and doing a great job backing up everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sturdy, quick USB drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems very well made and sturdy. File transfers are quick. So far, I've been really pleased with the drive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great to use with xbox1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to use with xbox1. Bought it to add memory to the xbox 1 after the recommendation from Best Buy staff.

    I would recommend this to a friend