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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 4558 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers enjoy the My Passport Ultra 1TB external hard drive's ease of use, ample storage, and reliable performance. Many appreciate its compact size and find it to be a good value for the price. The USB connectivity is also frequently praised. While some users found the included software less than intuitive, the positive feedback on other features outweighs this concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 102 Showing 2,021-2,040 of 5,703 reviews
  • Rated 5 out of 5 stars

    Loved it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son is 13. He didn't have any problems using it. It was great and doing a great job backing up everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sturdy, quick USB drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems very well made and sturdy. File transfers are quick. So far, I've been really pleased with the drive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great to use with xbox1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to use with xbox1. Bought it to add memory to the xbox 1 after the recommendation from Best Buy staff.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great capacity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought my kids to use with their Xbox. They really like it. It work fine. Great capacity at a great price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was easy to use and has plenty of storage area for all my pictures, videos, and work documents.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The drive is working exactly like I wanted and quiet. I especially like the fact that I can lock the drive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great and included encryption software which was very useful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed something to backup my files on my computer. It was inexpensive and held a lot of memory. Perfect!

    I would recommend this to a friend
  • Pros mentioned:
    Price, Reliability

    Rated 4 out of 5 stars

    Great External Hard Disk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this hard disk , i like the design and the price and also the quality. Thanks Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox 360 drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent add on drive for game box. No lag issues experienced. Small footprint, uses very little space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is very easy to use and performs exactly as advertised.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was good. I have not had any issue with this device. I like it very much. The only issue is that I find out to late that I can buy this at Amazon cheaper than I brought it in BestBuy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Hard Drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hard drive is great! It works as advertised, has great software and I got a gift card for buying it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    had it for about a month

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does exactly what it should! There has been faster hdds but it works for long term storage like I needed!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 4 out of 5 stars

    Good product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well and was easy to set up. Good price for the peace of mind knowing my data won't be lost.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great portable hard drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this portable hard drive without reading reviews which is unlike me but I decided to go to the best buy store and just buy the best that is on sale ..and the sale rep told me this was good for me so I bought it and it worked out really great for me easy to use straight from the box..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stable drives

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These drives seem to work just fine. I have no issues with them and they're fast. For the money, is good.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Always pleased with WD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my third Western Digital external hard drive and I've been happy with all of them. This one specifically is a great size, lightweight and seems very well-built. I've been happy with it so far. I bought it to transfer data from my Xbox One to my Xbox One S. Worked perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent backup and storage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Western Digital "My Passport Ultra 1 TB External USB Portable Hard Drive has exceeded my requirements. The drive attached to all of my devices with ease. There is no noticeable lag in upload and download speed. The case is very sturdy, not plastic. The 3.0/2.0 USB cable is a good length.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Good Portable HD, very good price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking to replace my aging portable hard drive and looking for 1tb or larger. This one fit the size and had good reviews for a sub 60 price. I am in the process of transferring files from my old HD to this one. The reason for the switch is the connection on the old HD is failing. The new WD portable HD works great and the setup/install was quick and easy. This was an easier option to replacing the enclosure for the old HD

    I would recommend this to a friend