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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 4558 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers enjoy the My Passport Ultra 1TB external hard drive's ease of use, ample storage, and reliable performance. Many appreciate its compact size and find it to be a good value for the price. The USB connectivity is also frequently praised. While some users found the included software less than intuitive, the positive feedback on other features outweighs this concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 103 Showing 2,041-2,060 of 5,703 reviews
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Good Portable HD, very good price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking to replace my aging portable hard drive and looking for 1tb or larger. This one fit the size and had good reviews for a sub 60 price. I am in the process of transferring files from my old HD to this one. The reason for the switch is the connection on the old HD is failing. The new WD portable HD works great and the setup/install was quick and easy. This was an easier option to replacing the enclosure for the old HD

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great hard drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using it as a wireless hard drive for backups have it plugged directly into router.. Works flawlessly..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good drive nice color good feel i really reccmend this and super fast speed transfer five star

    I would recommend this to a friend
  • Pros mentioned:
    Size, Storage

    Rated 4 out of 5 stars

    Extra storage on the go

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice size and helps add more storage for those MacBooks that come with only 128GB SSDs. Good speed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Memory

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using this device and the memory is unbelivable... thanks for the oppertunity to review!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great costumer service from company

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this external hard drive. And I love the WD company. My very first hard drive broke and they replaced it for me without any hesitation. Would buy this brand again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to set up and use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was recommended to me by the Best Buy assoc. they were helpful and it was perfect for my needs

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Great space for cheap

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this portable hard drive so I could backup all my photos and videos and duplicate what I have saved in the cloud. This investment is a no brainer because you have your data readily available and accessible. I'd recommend the 2 TB option as 1 TB can fill up pretty quick!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great for fast portable storage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the usb 3.0 transfers files quickly and with the 1TB capacity i am able to free up a lot of my HDD

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Great for my Gamer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My older son needed more storage space for his xBox One and the Passport did the trick. This is the second 1tb Passport I have purchased from Best Buy. My younger son got one for Christmas last year and NO complaints. Both of them love the product. Stores everything they need.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Reliability

    Rated 4 out of 5 stars

    Great storage system!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use for someone who is not particularly tech savvy. Cross compatible with Mac and PC.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Storage

    Rated 4 out of 5 stars

    It works!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Son needed additional memory for WiiU. I need cheaper solution. This works for us! So happy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best HDD available in market. I would recommend everyone to buy this for best option.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Big storage for good price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't have that much memory on my macbook, so this works perfectly to leave my old files safe.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had trouble with my old external drive, this was a great value for other external drives offered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use backup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've never used a backup before and this one was very easy to use even for a "non-tech" person!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is a great little product that has a lot of memory. it syncs well with my toshiba computer.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Love WD hard drives!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Western Digital hard drives, and have no hesitation buying or recommending them. I have bought from another competitor (SG initials), only to have them give up after a few short years, but my WD drives just keep humming along. They just work, and are reliable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gave it as a gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dunno,Gave it as a gift.Dunno,Gave it as a gift.Dunno,Gave it as a gift.Dunno,Gave it as a gift

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy and quick to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this as an external hard drive to carry around with me. Sleek and was easy to setup and use.

    I would recommend this to a friend