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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 4558 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers enjoy the My Passport Ultra 1TB external hard drive's ease of use, ample storage, and reliable performance. Many appreciate its compact size and find it to be a good value for the price. The USB connectivity is also frequently praised. While some users found the included software less than intuitive, the positive feedback on other features outweighs this concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 116 Showing 2,301-2,320 of 5,703 reviews
  • Rated 5 out of 5 stars

    Great thanks for Western Digital

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks for Western Digital hard drive great items and long

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 4 out of 5 stars

    good backup storage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for backup storage...easy to use and compact size.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Backup Drive.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this drive (by mistake) to backup my MacBook Pro. It came pre-formatted for a windows based computer. However in a mater of minutes I was able to get it re-formatted to use as an external drive on my Mac.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works well; Great Support from WD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This little backup device is less expensive than I expected, and works well. Using it is not entirely intuitive, and I needed to call WD support - but they were great, and as I understand it support is now available indefinitely - not just for a month or a year. Before you call them, make a note of the device's model number and serial number - which are on the device. After a little instruction, the device is easy to use. To save your Outlook Contacts, though, you have to take the precaution of saving them to a file. Then the WD device will back that file up. As I understand it, creating that contacts file is not something that happens automatically in Outlook. That is not WD's fault - it's just the way Outlook works. Yes, I'd recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Fast and large capacity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initially was going to buy a 128gb flash drive, but it wasn't much more for this 1TB drive. Lots more capacity and the USB 3.0 makes it fast. Plug in and use it. Couldn't be simpler. Use it for back up to large files.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good buy I would recommend this to somebody that needs one

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 3 out of 5 stars

    Gave me problems at first.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided to expand my internal memory, on my 16GB NVIDIA SHIELD T.V., by adding a 1TB USB 3.0 HDD. This drive creates a dual partition. One partition is for your main storage and the second is used as a backup. Well, this became a problem with the NVIDIA SHEILD T.V. as i assume the NVIDIA SHEILD T.V. being a android device running Android T.V. as it's operation system, a then dual partition on a hard drive would cause it to either continually disconnect itself, or not read the drive at all. The former was what i continued to run into. So I knew what needed to be done. I opened up, EASE US Partition Master free version, and proceeded to reformat the entire hard disc drive by wiped the second partition and merged it all into a single partition under NTFS first. Then I wiped the NTFS partition and reformatted that into FAT32. Since I've done this, I now have a full terabyte being used as internal storage.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    A Must Have!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second USB external hard drive from Passport. The first one is as great as day I purchased it 4 yrs ago. I love this new one. Has 2x storage as my first one. Bought on sale at great price. Love my Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great external drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing hd..serves the purpose and the copy speed is good!

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Works great at a good price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to recover several PC's after getting the locky virus and it worked great! Was able to gather data from all effected PC's and reconstruct 99% of the data that was potentially lost. Fast and reliable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great storage device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great storage device the price is also very good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    its a good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is a very good product that meets my needs for storage

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great black box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could back up all my laptop in it and while in repair, I could work with big excel spread sheets from "my passport" directly. Never had a problem. Great size for the hand and pocket. Big enough not to lose it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great stuff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    im glade that i got these iteam. im liking the deals i got

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It recommended for all product excellent, very good price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for moving from computer to computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ended up returning this hard drive for a larger one. But, I have other WD externals and have had very good service from them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product. Good price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up. Good price. Great to carry to and from work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very convenient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Saving and store my data in a safe place it's a priority.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Brand Recognition

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The reason I give this product the rating I gave it is because I've had other products like it of the same brand. This one in particular was a gift, so I'm only guessing that it's as good as the ones I've had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using the device as an external hard drive for my Xbox one

    I would recommend this to a friend