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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 4558 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers enjoy the My Passport Ultra 1TB external hard drive's ease of use, ample storage, and reliable performance. Many appreciate its compact size and find it to be a good value for the price. The USB connectivity is also frequently praised. While some users found the included software less than intuitive, the positive feedback on other features outweighs this concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 158 Showing 3,141-3,160 of 5,703 reviews
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Fantastic Drives

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I own three of these and use them all ... I even bought one for my grandson and he loves it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Useful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This came in handy when transferring files from an old computer to a new one...painless.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    easy to external hard drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was easy to install and use. normally electronic devices are not as simple to install

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice External Harddrive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works really well and is perfect for on the go travel. It's also very quiet and quick.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great for price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this to back up files and photos. Works great, easy to use and small and portable.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Perfect solution for back up and storage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for a Christmas gift and love it! No installation just plug it in and it works!

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Solid construction and durability.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use and very sturdy construction big enough to not lose small enough to store

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Excellent external USB

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent portable external USB with large storage capacity and very useful for traveling.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Well priced item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the directions are not very well laid out - the tool is not iniutitive to set up. I am not sure if it is properly installed or has backed up my items. I will need to set up an appointment in the store to review how to use

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    First one broke.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first one I bought broke 4 days later loosing all of my information. Luckily it was used as a backup and I still had it all on another drive. I bought a second one and I'm trying it now waiting to see how it goes.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Great Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed something to make a backup before upgrading to Windows 10, and this worked perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great drive, works well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this drive to back up some files on my computer. Works well and hasn't let me down.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Perfect for my needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for storing files you font always need access to. Holds all my files

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great way to keep all my photos in one place and its fast and easy to use!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great hard drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hard drive is really fast at backing up my data, it's also small and very portable.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Handy to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Handy product to have on hand in case you have to take your computer in to be serviced.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best external I've ever purchased hands down and would recommend to everyone!

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 4 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always have been a fan of western digital external and internal hard drives. Nothing special compared to what they already have but it's definitely a reliable external.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good product when it works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I plug my WD - My Passport Ultra 1TB External USB 3.0/2.0 Portable Hard Drive into my computer, the computer fails to recognize the device. I have to unplug the device and plug it in again several times until my computer recognizes the device. This device replaces two other WD external hard drives which always worked properly, first time, every time. I think the USB cable may be too small for the computer ports. When the computer finally does recognize the device, the device works very well.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Great for backups

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works very good and I am satisfied with it and would purchase another one if needed.

    I would recommend this to a friend