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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 4558 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers enjoy the My Passport Ultra 1TB external hard drive's ease of use, ample storage, and reliable performance. Many appreciate its compact size and find it to be a good value for the price. The USB connectivity is also frequently praised. While some users found the included software less than intuitive, the positive feedback on other features outweighs this concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 159 Showing 3,161-3,180 of 5,703 reviews
  • Pros mentioned:
    Reliability

    Rated 4 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always have been a fan of western digital external and internal hard drives. Nothing special compared to what they already have but it's definitely a reliable external.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best external I've ever purchased hands down and would recommend to everyone!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good product when it works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I plug my WD - My Passport Ultra 1TB External USB 3.0/2.0 Portable Hard Drive into my computer, the computer fails to recognize the device. I have to unplug the device and plug it in again several times until my computer recognizes the device. This device replaces two other WD external hard drives which always worked properly, first time, every time. I think the USB cable may be too small for the computer ports. When the computer finally does recognize the device, the device works very well.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Great for backups

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works very good and I am satisfied with it and would purchase another one if needed.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is amazing! It has a wonderful amount of storage and I'm very happy with it!!

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    it is a good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i like the manufacture. it works good, easily kept when needed, and has plenty of storage.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great value for an external drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up is easy, process to install and use is easy. Can't ask for more! A very good value.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to get a hard drive to back up Xbox one to transfer to Xbox one s, works great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Small, compact, portable, and powerful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very powerful and portable hard drive. It was easy to set up, and worked great!

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Great portable storage solution

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked without any issues. Love the quality of Western Digital drives. Would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT TOOL TO BACKUP PHOTOS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HAVE BOUGHT TWO OF THESE - ONE TO SERVE AS MY APPLE BACKUP AND THE OTHER TO BACKUP FILES

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great to back up Macbook Pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy, just had to format for mac. Can partition the space for several ways to store data.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great external hard drive for what I needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is very easy to use. I wanted to store pictures from my old laptop and my new laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Good external HardDrive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed an external HardDrive to backup a new laptop on. Works perfectly for what it is

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Easy to use, lots of room for pictures!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second unit I bought, easy to use and with a lot of space for my pictures.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my hard drive, it is very handy. I keep all my photos and important docs on there

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    great, fast and simple

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's the second time that i bought one, i love it, work fast, and to me it's enough space

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    good hard drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This hard drive seems like it is doing what it should

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    easy to use backup hard drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is easy to use and provides peace of mind with respect to protecting my data.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It just works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this hard drive to add addtional storage to my Xbox. It is my second WD Passport hard drive. I purchased my first Passport hard drive over 2 years ago and have yet to have any issue. The write speed to both Passport drives seem to be as fast if not faster than the write speeds to the hard drives of the PC and Xbox console I have them connected to. This one as the one before "just works".

    I would recommend this to a friend