Early Black Friday Deals & DoorbustersEnds Nov. 8.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 4558 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers enjoy the My Passport Ultra 1TB external hard drive's ease of use, ample storage, and reliable performance. Many appreciate its compact size and find it to be a good value for the price. The USB connectivity is also frequently praised. While some users found the included software less than intuitive, the positive feedback on other features outweighs this concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 215 Showing 4,281-4,300 of 4,558 reviews
  • Rated 4 out of 5 stars

    Great way to save important files on your computer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great way to backup your files, pictures, and videos.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good device

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is a good device for backing up your computer

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great hard drive

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and convenient, sleek looking, non cumbersome.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great buy for the price

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great, nice and sleek. Exactly as pictured.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good buy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good buy, would recommend to anybody, go & get it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great storage

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item.great price and great memory storage!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for its price

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a basic hard drive that is fair for its price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great device

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been very useful for me as I am deployed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great harddrive for what i need it for.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I was looking for. It works very well...

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Like it so far, hopefully lasts a lonnnnng time

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like it so far, hopefully lasts a lonnnnnnnng time

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    simple to use. 1 cable does it all,

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good purchase to replace an older, smaller backup.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Was sold the wrong hard drive

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I explained what I needed to the sales associate and that my laptop was six years old and operated on Windows 7. He said no problem and sold me this product, unfortunately it would not sync with my laptop. I need to return it but that can bed such a hassle.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good for extra storage

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm still now sure about this purchase at this time. It is good for extra storage and will keep you from having to place photos, documents and other items on your laptop. I'm just so new to this that I have not mastered what is good or bad about it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    How does it work???

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't know how to rate this thing. It's inscrutable. Have no idea how it works or how to use it. No instructions came with it and received no instructions from Geek Squad when it was sold to me for backing up my files.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    A little confusing

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you don't know anything about a external hard drive then it can be confusing. I have a MAC and because the hard drive don't say (for Mac) you will have to format it. Just search on YouTube and you should find it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Does as advertised

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Currently using for memory expansion for my Xbox one. Works great but has an annoying light that stays on 24/7. Which is fine for people who are going to hide it in a cabinet. But not so much in an open room

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Does the job. But you'll need to format it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this drive for my daughter who owned a Mac. It wouldn't work until I reformatted the drive to work with it. Had to go online to figure it out because the manual included is not useful.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great device..

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was able to recover the info on my old computer. So it is a great back up now. Reason for three stars the USB cable was way too short and limits where I can place it on my desk......

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No words

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like I said I purchased it at the rim but the associate did not give me the correct one, I told him that it was not the one but he insisted so it had to be returned, no customer service skills....

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Bad USB Cord

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spent way too much time trouble shooting what turned out to be. Bad usb cord. Used an old one and worked right away. Called WD they sent another but blew 4 or 5 hours screwing around.

    No, I would not recommend this to a friend