Customer Ratings & Reviews

I'm sure the drive is fine, but my wife purchased for a macbook which did not recognize the device. I'm sure there is a work around, but I returned for a drive setup for a Mac.

The laptop seems good but I just don't like the new operating system. That being said all laptops would give me the same problem. But this is a great laptop for watching videos.

This thing totally died after two weeks in my totally sweet tablo dvr. Shotbot lasted longer than this piece of carp. Getting it replaced by WD because mom said I could.

Had to purchase in a pinch...it did the job but I'm having to go back and have geek squad and apple help me to recover hidden and lost files. Wish I had used seagate

After a frustrating attempt at setting up, I finally called the tech support number. A competent tech person helped me open the passport with a better method.

The product does what you would expect but since there are no instructions for how to download or upload one has to waste time finding out how to do those things.

When the backup said it was complete, I checked the content and only some files were copied; many others were not. I repeated the process and it still missed files.

Looks nice and very convenient. I use it a lot for video storage and have noticed frequent errors. Not sure that it's a fault of the drive or not though.

We can only hope for the best when storing our precious memories on a portable hard drive. They always seem seem to fail when you're counting on them the most

I bought this so I could transfer my files from my old windows xp computer to the new one. It will not convert windows xp files!! I couldnt get it to work and neither could the Geek Squad guy in the store. I tried calling the Geek Squad on the phone but they wouldnt answer my question unless I paid them a further $149. Plus they claimed they didnt work for Best Buy. Wierd???

The item would be good for other uses. I purchased for use in my car, but it didn't work as expected. Would recommend for different use.

Bought in July for sons birthday on November. It died upgrading to Windows 10. Been in shop since middle October. This is a pice of trash!

Your salesman was arrogant and disrespectful and I made a complaint but no one called or apologize. Your store at Jefferson City

The salesperson didn't tell me that I would have to format it for a IOS operating system. Otherwise once formatted it was all good.

It s been great after the two hours I spent making it compatible with Mac and hp. Wish there were better instructions on setting up.

It stopped working after 1 week, meaning, the computer didn't see the drive when plugging it in. If I had precious memories in there as a single source backup I would be immensely upset. It is small and portable, however if unreliable, what does it matter?

Haven't checked to see if all is accounted for. I would hope that it did what it's supposed to do as an external drive.

It's ok. It didn't actually hold as much memory as it stated it's capable of.

Not happy! Did not receive adequate instructions from GEEK Squad. Don't know how to recover my backed up information.

this company makes great HD's, i own many, unfortunately this model dosen't work with XP so i had to return it