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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 4558 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers enjoy the My Passport Ultra 1TB external hard drive's ease of use, ample storage, and reliable performance. Many appreciate its compact size and find it to be a good value for the price. The USB connectivity is also frequently praised. While some users found the included software less than intuitive, the positive feedback on other features outweighs this concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 218 Showing 4,341-4,360 of 4,558 reviews
  • Pros mentioned:
    Ease of use, Size, Storage

    Rated 5 out of 5 stars

    Great USB Drive at a Great Price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to provide extra storage for my Xbox One. It's small form factor and simple plug and play functionality made it perfect. The Xbox recognized it instantly and formatted it without problems. Now I can store 3x the number of games as before. I imagine it would work just as well with a PC.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Works good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed tech support to install software and they sent me s new cable

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice for value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek design. Good value for price. Compatable with computer

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Works ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's ok thought it would set up automatically but does not.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    mystery hrd drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't figure out how it works. needs somekind of instruction

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    not bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    got it for a good price. can't complain. overall 3 stars

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good piece of equipment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Interface works error free, and the unit is very fast.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not what I thought it was

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I purchased this product I was hoping to be able to move it between devices, however it doesn't seem to be all that portable. Also, it seemed to interfere with the performance of my computer. As soon as I disconnected it, most of my computer problems went away.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    have yet to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had thought that it was costly as a stand alone item.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not sure, it is for our son

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to work fine since our son did not say anything

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it on sale as a gift, goooood extra side gift.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product for price nothing great or extreme ok

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    OK, but drive inside is a "USB only" unit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OK, but drive inside is a "USB only" unit, meaning the drive can only be connected to a system using USB. I prefer drives that can be hooked directly connected to a system via SATA cable when diagnostics/recovery are needed--just saying.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do Not Buy for Mac Time Machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed with this purchase! I asked the Best Buy associate in the store for a Mac backup drive, and he sold me the wrong one. It did not work with Apple's Time Machine. They would not return or exchange it. They said it had to be reformatted to work with Apple products. I went back and they reformatted it, and it still did not work. DO NOT BUY this for APPLE products!!! It is not user friendly. Very disappointed with Best Buy in this whole purchase. Unfortunately we will probably not continue shopping there. They do not correct their employee's mistakes, and there were several, even the reformatting didn't work!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Didn't last too long...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Drive lasted about 15 months...just long enough to be out of the warranty. Really expected a little longer life from this device. Good thing I had a second backup drive

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Died within a month

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this on sale and it died on me within a month thank God i had a bestbuy protection plan. Replaced the drive with 0 cost due to Geed Squad protection for 3 years.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Given poor advice from tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech in electronics stated if I deleted software this could be used for my Mac because all other TB within same price range were sold out. Did not work. Returned.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    awesome addition to any mac

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was told by an apple representative when i was purchasing my mac book pro to purchase an external hd instead of spending so much more for internal hd space as long as i don't mind having to plug it in when needed. i have to say getting this 1tb hard drive for 49.99 was a steal and works excellent with my mac book pro. all i had to do was format it to mac file format under disk utilities which took only minutes and it was good to go. super fast transfer rates i couldn't be happier!!!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this thinking I could transfer items from my computer. Apparently I'm either doing it wrong, or it doesn't work as planned! Very disappointed!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    product works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    product works great but wish I didn't have to spend this money to backup broken harddrive. Had enough issues with computer down.

    I would recommend this to a friend