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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 4558 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers enjoy the My Passport Ultra 1TB external hard drive's ease of use, ample storage, and reliable performance. Many appreciate its compact size and find it to be a good value for the price. The USB connectivity is also frequently praised. While some users found the included software less than intuitive, the positive feedback on other features outweighs this concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 219 Showing 4,361-4,380 of 4,558 reviews
  • Rated 2 out of 5 stars

    No instructions.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not too familiar with external hard drives. There are no set up instructions and finding the information is hard to find.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Needs better instructions.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needs better instructions as to how to use. Didn't load properly using "Windows 10",

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    extra memory

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this wasn't compatible for my mac as it said it would be, sad for me, but for other PC's I'm sure it would be fantastic.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    overpriced upsale

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was not what I went into the store for. It was sold to me as a no choice buy to get my computer diagnosed. Then what the "sales" supposedly Geek professional told me they were going to do to repair the problem, they in fact DID NOT DO. so I bought it for literally no reason and my puter is still a poor gaming machine, post Geek Squad upsale and $500 tab just to diagnose.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    OK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not set up backup program, would not recognize drive. Had to manually drag and drop files to save them.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 1 out of 5 stars

    Did not work with my iMac

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Switched to a Seagate. All I had to do is plug and play. Excellent product.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    ERROR, does not work properly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this device not even a month ago, and now, it's acting up. It does not show on the file explorer. When I went back to Best Buy to get it replace they said if its over 15 days they won't replace it. Now, I am stuck with a device that won't properly work, and my files are gone. :(

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    something that is needed and used

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a great product and is something that helps with the new computer

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Had to return it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had to return this because it was not compatible with the Playstation it was purchased for.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    very slow in backing up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took over 3 days for my system to be backed up and then I do not even know if it is backed up

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    always a chance of failure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these drives a lot and with a purchase of 12 of them, two were DOA right out of the box.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Terrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this for about 4 days when it fell from my couch to the floor and wouldnt work again

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not what daughter expected it to be & a extra thing to carry around to get lost or broken

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    very slow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it does job, but never buy it to write big files. 5400 rpm is very slow. returned it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Alarm Clock CD Player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used one my whole life....it broke so had to get one .... there was only 1 style available so this was it.....I guess they are out of style The buttons on it are rediculously small, it is hard to press just one Instructions are not clear and do not work as stated I would have returned it if I lived closer

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Unknown

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't figured out how to use it yet. Not much obvious help at this point.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Bought it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have it but I have never use it it's still on my kitchen corner.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability, Storage

    Rated 5 out of 5 stars

    Best and most reliable hard drive for file backups

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Western Digital Easystore 1TB USB 3.0 External Portable Hard Drive is the best hard drive for file backups, photos, music, etc, very reliable, Lots of storage, I strongly recommend this Hard Drive.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Hate it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hate it...you have to upload all these crazy things in your computer that takes up soooo much memory and then after you constantly have to keep updating and there's constant reminders etc. so much hassle for something that should just work as a large portable hard drive.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Would not recommend!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are considering investing in portable storage I'd recommend SDD. Although the 1 TB is appealing it started to slow down at 1/4 of it's capacity. Not only that, HD's are now becoming obsolete.

    No, I would not recommend this to a friend