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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 4558 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers enjoy the My Passport Ultra 1TB external hard drive's ease of use, ample storage, and reliable performance. Many appreciate its compact size and find it to be a good value for the price. The USB connectivity is also frequently praised. While some users found the included software less than intuitive, the positive feedback on other features outweighs this concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 227 Showing 4,521-4,540 of 4,558 reviews
  • Rated 5 out of 5 stars

    Great drive cheap

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This drive is great for the price my only problem was the size was too small but i was aware when i bought but the same drive just bigger when i replaced much faster than xbox one original hd

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and is fast like expected. However, after a few weeks of use, it is starting to show signs of wear, more so than others that I've purchased. Probably has something to do with the matte coating they put on it. Doesnt affect its usability though.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    deceiving item description

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It says 5400 RPM for fast performance. That is actually the worst performance you can find in today's hard drives. Even 7200 RPM is considered slow today. Please, fix this info.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works as advertised and fast

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Previous external drive was USB 2.0. This is blazing fast. Recognized immediately and started backing up within 5 minutes of getting home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reliable, Quiet and Compact

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been running this nearly 24/7 as a 'scratch disk' for video editing and it's been working for months now with no issues.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    didn't work well

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought this to copy data files on a laptop before upgrading from windows 7 to 10. plugged it in, and it installed ok. when copying files it'd only copy a few selected files before giving me an error-type statement that it couldn't find the remaining files. data transfer rate was slow, under 5 kbs. returned it and got a seagate instead, which worked fine and at 3x the transfer rate.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best price/Quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love to use external hard drive for my files and i need a fast one, this is the hard drive i need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend - works as described! Quiet, fast and works better than the old drive I replaced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    FAT32

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was able to reformat to FAT32. This allowed me to write from my Mac and read from new Sony TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rec r I've a great deal eight my purchase. Great to know I can use on my other laptop too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great I use it for external memory for my Xbox one and I had no problem with it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    hard drive

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great hard drive. I've had 3 of their hard drives previously. that have been filled

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reliable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it for over a year and still works. Much faster than the old usb 2.0 speed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great I was buying another and the sales guy suggested this. No problems

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great customer service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed new external hard drive for desk top after upgrade to Windows 10. Some problems with set-up, but minimal wait time on hold with customer support.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Portable Hard Drive

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for work and it has excellent read/write speeds. No issues so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Useful storage for Mac

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have two of them and never had any problem. Cons: It works only with mac

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    works well

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of memory for a low price. Takes a bit for the computer to recognize it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for the price. Nice sleek design and good security features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent hard drive

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use these for backing up your digital files. Excellent back up system.

    I would recommend this to a friend