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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 4558 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers enjoy the My Passport Ultra 1TB external hard drive's ease of use, ample storage, and reliable performance. Many appreciate its compact size and find it to be a good value for the price. The USB connectivity is also frequently praised. While some users found the included software less than intuitive, the positive feedback on other features outweighs this concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 228 Showing 4,541-4,558 of 4,558 reviews
  • Rated 5 out of 5 stars

    Awesome

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product. Did not have any problems like I did with the seagate

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just what I needed!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome and easy to hook up! I was able to plug and download quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does the Job

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to back up my desktop files. Simple and does the job.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Doesn't Serve Its Purpose USELESS

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worthless! This works great until you actually have to use it to transfer files. It won't transfer across operating systems. Can't transfer from Windows XP to Windows 10. Changing operating system version corrupts device. Customer Support is out of US! They couldn't provide a work around. What good is this if it won't work when you need your files. THIS IS A WASTE OF MONEY, MY TIME AND CAN'T RETRIEVE FILES. Do not buy.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product I need thirty six more charactersss Nice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great external hard drive

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Usb 3.0 is super fast for data transfer, great external

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    does what its supposed to do

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this for the backup to my office computer. Backup software is much less bloated than Toshiba.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good and dependable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Holds all my files at a quick and fast location to carry around and retrieve whenever needed.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    good price for something I had to have

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since I had to have an external hard drive, at least this did the job for a (relatively) inexpensive price.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    passport 1tb bought 2

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return this one. It seamed to be corrupt. it happens best buy returned with no problem.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do Not Buy!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Despite all the good interviews you may see about this product, DO NOT believe it! This external hard drive is all handy dandy when you first start using it, but this hard drive will slow your computer down and it'll have its moments where it doesn't want to be read by the computer. A lot of my friends have the same problem, and we're all photographers. We use this to backup our old work and it is not a good thing to buy. If you want an external hard drive that won't slow your computer down and that'll always be read, get a LaCie hard drive (the thunderbolt edition). That one is highly used and recommended.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Seagate is better if you have a Mac

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried to install it on a recent Macbook Air, went to site for directions and then had to click another link to get the Mac directions, would not partition/format the drive for unknown reasons, would not "enable journaling" and finally would not erase the drive. Returned it to the store which was super easy, very helpful staff, got a Seagate Backup Plus Slim which worked fine. Seagate is the way to go.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    drive constantly falls offline

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    drive constantly falls offline... I continually have to reboot to get it to work. I was recently testing it using approved WD utilities, and it locked the drive!! Now I have to backup the entire drive and reformat it... I'm VERY disappointed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Think your data is safe?

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I added all my data to this drive. Months go by, I try to access the data - the disk cannot be recognized by any computer. Boo. I trusted this device, my fault. Do not make my same mistake, use a cloud solution to store your digital life.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not for my mac

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried it for my Mac bookpro but it did not work for my Mac book pro

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Went bad within 3 years

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great, but it no longer worked less than 3 years later.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage - Do not buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lasted 2 months.... disk unreadable. Do not send the money.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Purchased today! Returning today!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One time machine b/up. it Won't do anymore back ups.

    No, I would not recommend this to a friend