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Customer Ratings & Reviews

Your price for this item is $89.99

Customer reviews

Rating 4.7 out of 5 stars with 1091 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are satisfied with the ease of use, storage, reliability, and size of the My Passport Ultra 2TB External USB 3.0 Portable Hard Drive. Many appreciate its lightweight design and USB-C connectivity. However, some customers have reported issues with the setup process and the absence of backup software.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 1,091 reviews
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this passport to back up my Mackbook Pro and it works very well. I am very satisfied with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great External Hard Drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased 2 external 2TB Hard Drives in case one was compromised (which recently happened) and it cost me a few hundred dollars to retrieve the data (I was willing to pay to get the data back). Now I have 2 drives and one always for back up. Works great. Easy to use. Caution everyone on disconnecting correctly so as not to damage data.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    Great for extra storage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This portable hard drive is easy to use and has worked great so far.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Great drive and fast

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely fast and high density of space. I picked up the 2tb size and this thing just flies. Now understand that you will need to format it to exfat which is so very simple to do, before you can connect it to an Android phone but once you do you can swap it from device to device with no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    External harddrive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and is fast. Easy to use lightweight and store away.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Sent the wrong item

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered this to back up my Windows laptop. No where that I can find in the description does it say its for a MAC. yet the one shipped to me clearly states on the box "My passport Ultra for Mac. Now I have to make a trip back to Bestbuy, I am not happy I was shipped the wrong item.

    No, I would not recommend this to a friend
    • Brand response from Western Digital Team
      Posted .

      Hi SarahG, We are sorry for the inconvenience caused to you. If you have just purchased the hard drive you can return it to the place of purchase. It is important that you contact the seller as soon as possible and open a ticket and share your concerns. They will be able to help you resolve the matter as quickly as possible. WDConnections

  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    portable hrd drive !

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked Great ! Transfered data from my old COMPUTER TO MY NEW one

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Sleek and fast!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to use with Mac Time Machine, and it's working great. The USB-C is much faster than my old backup drive and the switch was quick. It's also small, sleek and has a really nice silver finish that goes well with the Mac. So far, it's working well and I had no issues setting it up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Compact and ready to travel

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connects easily when plugged in. I bought it to replace Time Machine for Mac. Works as I expected it to and gives me peace of mind that there is a reliable backup if something fails,

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Small enough to carry

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this as a network backup drive, and it works seamlessly. Very easy to install, uses only power from a USB 3.0. Amazing, compared to my prior drive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have backed up the information from my computer and so far so good!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Convenient and portable

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Convenient hard Drive, and easy to use and move around.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Reliable hard drive

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Successfully used this product as an external hard drive to store photos to safe guard them and later transfer them to a Mac book that will soon be acquired. I have lost photos in the past when storing on older laptops which got either corrupted or battery died.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Reliability

    Rated 5 out of 5 stars

    Works perfectly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does everything i ask it to. Easy to setup. Dependable

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Portable Hard Drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The My Passport Ultra 2TB is a great product. The staff at Best Buy helped me choose the item,

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Nice and easy to use.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was running out of space on computer hard drive. I have to keep info on my clients for 5 years , so it was great when I came across this Passport Ultra 2TB External USB 3.0. I was able to quickly transfer files from my computer and free up space for other things. Thanks for making me feel so computer savvy! Woo Hoo!

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Storage

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stores with a simple connection. I was able to clean up all my old photos off my laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Serves the Purpose

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for the price. Performs well and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Storage

    Rated 5 out of 5 stars

    plenty of storage

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    lots of storage in a compact easy to use hard drive

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    Great backup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this a a secondary storage drive. Portable and fast.

    I would recommend this to a friend