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Customer Ratings & Reviews

Your price for this item is $89.99

Customer reviews

Rating 4.7 out of 5 stars with 1091 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are satisfied with the ease of use, storage, reliability, and size of the My Passport Ultra 2TB External USB 3.0 Portable Hard Drive. Many appreciate its lightweight design and USB-C connectivity. However, some customers have reported issues with the setup process and the absence of backup software.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 1,091 reviews
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Portable and versatile, if a bitt pricey

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy-to-use and compact, powered off the single c connection. The price-to-storage ratio is a bit high, but it does what it says.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great external drive

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great external drive with excellent speed. Would definitely recommend

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Part Of The Daily Tool Kit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great external drive that does everything I need it to. It’s fast, easy to use, and super easy to transport. If fits perfectly in a little pocket in my work bag and pretty much with me everywhere I bring my laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Backup in record speed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My four-year old computer was operating very poorly before downloading files to the passport ultra. My files backed in record speed and now my computer works like new.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Excellent value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This external drive is extremely easy to use, fast and more than I'll need for Data and picture storage. I loaded 2 computers HD's and downloaded over 9000 pictures. WELL worth the price paid.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    External storage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple and efficient disagree for prurient and videos

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    All External Drive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All So Awesome Great Buy Excellent All For Storage and Im Waiting All For 30 T LOL

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    HDD 2TB

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this for my PS5 and it work perfect, i have like 10 games extra because of this.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Huge Storage Compact Size

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using Western Digital for many years without issue. Top quality no question. Reliability no question. P.S. I recommend that you purchase the WD hard case

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Rating

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WD-My Passport Ultra 2TB External USB, this external hard drive doesn't work very well; it often stops, and sometimes it does not start at all

    No, I would not recommend this to a friend
    • Brand response from Western Digital Team
      Posted .

      Hi KoaVang, We’re sorry for the inconvenience caused to you. This isn't what we want for our customers. To assist you better, we kindly request you to open a support ticket at https://support-en.wd.com/app/askweb and provide more details about the issue. Our support team will reach out to you promptly. WDConnections

  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Great for photography backups.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for photography backups. Use them in pairs to provide an extra backup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good HD option

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good hard drive. Definitely recommend getting a case to go with it. Data transfer is fast. Solidly built. Will update my review if anything changes.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple to use & backs up the PC. Installed with minimum hassle.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good and safe external

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very good for me. I have looking for an external can be locked but didn’t find any one. This external only need download one app and use is easy and convenient.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great little backup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first time using this backup device. I use it for my PC and laptop. Love it! Hopefully I won’t encounter issues of losing valuable information next time my computer decides to die on me.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Portable Hard Drive Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great. This made backing up my computer an easy process

    I would recommend this to a friend
  • Cons mentioned:
    Software

    Rated 4 out of 5 stars

    Reliable but backup software not intuitive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had WD external drives before and they have been reliable. I wish the backup software was easier to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Loved it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic Hard Drive. Very fast and it was easy to partition into multiple drives.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    It's a hard drive.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good drive for extra storage. I use it for storing extra video footage for work. It has a usb C cord and adapter to USB-A. It seems fast enough but can get warm during huge file transfers.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Compact and invaluable

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use! Very helpful and portable. Definitely recommend

    I would recommend this to a friend