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Customer Ratings & Reviews

$104.99

Customer reviews

Rating 4.7 out of 5 stars with 1152 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers express satisfaction with the My Passport Ultra 2TB External Hard Drive's ease of use, storage capacity, reliability, and compact size, making it suitable for travel. The drive is also praised for its reasonable price, lightweight design, and fast USB connectivity. However, some customers have noted concerns regarding the absence of backup software and difficulties encountered during the initial setup process.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 52 Showing 1,021-1,040 of 1,152 reviews
  • Rated 1 out of 5 stars

    WD hard drive sucks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expected this supposedly quality item to be seamless or drive recognition upon connecting into usb port. Wrong drive kept in a loop mode asking to be formatted even after being supposedly formatted.

    No, I would not recommend this to a friend
    • Brand response from Western Digital Team
      Posted .

      Hi, We are sorry for the inconvenience you experienced. We understand how frustrating this can be. To help us assist you better, we kindly request that you open a support ticket at https://support-en.wd.com/app/askweb and provide more details about the issue with possible error screenshots, our support team will reach out to you as soon as possible. WDConnections

  • Rated 5 out of 5 stars

    Great for the price

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its not fast like an SSD but it will get the job done

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good data back up

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally got around to backing up my data and this was fairly easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product is guess but no instructions.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to call tech support and could barely understand him.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    A little complicated

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little more complicated for those of us with little computer sense. Geek squad helped me out.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this on sale for under $50 As a extendable drive for my playstation 4 works great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great storage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used to back up files on work computer. Works excellent

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love this passport

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this passport! I should’ve bought one a long time ago! It’s the perfect item to keep your information safe and not on your hard drive. Plus you can take it anywhere with you it’s small and convenient

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great, Easy to use.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup. Works great. Small and compact so its easy to carry around. Overall, happy with the purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great HDD

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im loving it so far, great material, really well made product, i really recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Great capacity and size.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got drive to back up my laptop. Has plenty of room and can store multiple backups. Physical size is great and doesn’t take much room in my rravel case. Accessory case holds drive and cord.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Excellent value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for the price, can’t beat it. No issues at all with it. Works great even for games.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Worth the money

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great backup for all your files and security. Worth the money and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Perfect for backup storage

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This drive works great for storing extra pictures and videos. I use multiple drives to backup photos to keep my clients photos.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent Backup Device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replacement for an older Ultra Passport. It has downloaded files etc as needed. I did have to go online to WD for some downloads to finish the process. I didn’t realize this at first and contacted support.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent enough

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s ok I have only had a little trouble with set Up

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product but is not comparable with the arlo security camera system.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great storage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful and informative. Knew his stuff Easy to work with

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Memories of a great TV series

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very lifelike. I will treasure these characters for the rest of my life.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    The product is ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's confusing to use. I tried to download photos but it wouldn't download all thee photos I would choose. It did its job for the most part.

    No, I would not recommend this to a friend