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Customer Ratings & Reviews

$104.99

Customer reviews

Rating 4.7 out of 5 stars with 1152 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers express satisfaction with the My Passport Ultra 2TB External Hard Drive's ease of use, storage capacity, reliability, and compact size, making it suitable for travel. The drive is also praised for its reasonable price, lightweight design, and fast USB connectivity. However, some customers have noted concerns regarding the absence of backup software and difficulties encountered during the initial setup process.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 54 Showing 1,061-1,080 of 1,152 reviews
  • Rated 2 out of 5 stars

    Complicated.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It could be user error but I had trouble connecting it to my MacBook Air. It never displayed when in use. Never had a chance to setup.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product was quick out of the package, quick to plug in and make ready to receive back-up data.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Must

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work exellent. Seve ton of photos but still have many left

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In the short time I've been using the drive it seems to be holding up well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once the software was loaded, I find this backup to be easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WD-- My Passport Ultra 2TB External Hard Drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how fast this is . And that this protects all my things

    I would recommend this to a friend
  • Pros mentioned:
    Price, Storage

    Rated 3 out of 5 stars

    Good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has way more storage than I will probably need for a long time. It's good priced!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Simple

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this for music very simple to use great value.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performed exactly as expected. Easily installed and setup.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great hard drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good! Easy to use! Bought it for a good deal!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic device. 3rd WD hard drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding purchase and very good price. I've had 4 WD hard drives. This is my first My Passport Ultra. I'm very happy with it. Super light, fast, meets all my needs. Use it daily for last 3 weeks and no problems. Highly recommend.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Slower then molasses

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return this badboy after attempting to back up my game library on to it. It literally took almost 4 hours to download 20 GBs.

    No, I would not recommend this to a friend
    • Brand response from Western Digital Team
      Posted .

      Hello,
      We're sorry to hear about your online shopping experience, We recommend you to please let us know the entire problem in detail along with the error screenshot, so that the technical team can help troubleshoot and resolve the concern. You can open a support ticket at https://support-en.wd.com/app/askweb, the customer support team will contact you as soon as possible. WDConnections

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Very User friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for backing up desktop computer and great price

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    So easy to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price for what u get, was exact what I needed for my new MacBook

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Portable Hard Drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent product and very easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy to Use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The portable hard drive was easy to use. I was surprised how fast it was able to transfer my photos.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Backup HD

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is kind of hard to use at the beginning but now I think I get to know it more and it is frankly nice

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Okay

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a very product for me when I was looking for a ssd drive when there was none

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bought two of these and BOTH malfunctioned

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought one in Yellow and this Grey one. Both malfunctioned. WD drives are usually very reliable, so maybe the two I bought were a fluke. I will not buy this particular model again, but I DID BUY 2 EASYSTORES by WD and both working fine.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Never could get it to work

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried everything and never got this to work. End up returning.

    No, I would not recommend this to a friend