Customer Ratings & Reviews
- Model:
- WDBC3C0020BSL-WESN
- SKU:
- 6290664
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the My Passport Ultra 2TB External Hard Drive's ease of use, storage capacity, reliability, and compact size, making it suitable for travel. The drive is also praised for its reasonable price, lightweight design, and fast USB connectivity. However, some customers have noted concerns regarding the absence of backup software and difficulties encountered during the initial setup process.
This summary was generated by AI based on customer reviews.
Practical
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very easy. It's average and does what it's supposed to do.
I would recommend this to a friendGreat Hard Drive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Western Digital is by far the best hard drive. It is very reliable.
I would recommend this to a friendRecommend
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this. It’s compatible with my macs Time Machine.
I would recommend this to a friendBack up hard drive.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No idea how to make this back up work. Thought instructions would be in the box, but they were not .
No, I would not recommend this to a friendWaste of money.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to buy to back up my computer when I had it worked on. I was a waste of money. You should use your own stuff to back up my stuff when I get my computer worked on.
No, I would not recommend this to a friend- Cons mentioned:Software
Didn’t last a day
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was not easy to use as the software never worked. Later the same day the whole unit died
No, I would not recommend this to a friend Early arrival
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The external drive came two days early. Many thanks. I shall shop here again.
I would recommend this to a friendbad External hard drive.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It keeps losing the connection with the computer! don't but it
No, I would not recommend this to a friendBrand response from Western Digital Team
Posted .Hi MikeZ, We are sorry for the inconvenience caused to you. We recommend you to try different USB Port, cable and computer to isolate the issue. If the issue persists then please open a support ticket at https://support-en.wd.com/app/askweb to elaborate on the issue with possible error screenshots, our support team will get in touch with you at the earliest.
Difficult set-up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very difficult to set up. I had tech support for 2.5 hrs on the phone and they still could not help with the set-up. They had to escalate this issue to another Tech support person which I never was connected to. I was placed on hold for 45 minutes to be connected which never happened.
No, I would not recommend this to a friendWD drive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Reads and writes fast, works well. Good metal construction
I would recommend this to a friendmax
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this external portable hard drive has really exceeded our needs and then some I would recommend to anyone
I would recommend this to a friendBrian D.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned the Passport Ultra 2TB External Portable Hard Drive as I unable to understand and follow the instructions for installing the item. I found the Microsoft cloud backup was easy to install and works well.
No, I would not recommend this to a friend- Pros mentioned:Size
WD - My Passport Ultra
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice size portable hard drive, USB-C makes transfers fast.
I would recommend this to a friend External HHD
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My experience with My passport 2TB External Hard Drive has been not good, and I faced problem to store the data.
No, I would not recommend this to a friendBrand response from Western Digital Team
Posted .Hello MohammadZ, We are sorry for any inconvenience caused to you. We would request you to open a support ticket at (https://support-en.wd.com/app/askweb) so that we could troubleshoot the issue and assist you further accordingly.
Skip This Hard Drive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful. Not plug and play. Requires a ridiculous amount of programs to be installed in your computer before it will work.
No, I would not recommend this to a friendTrash
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute garbage if using a mobile phone. Can't format it. Its basically a 90$ paperweight.
No, I would not recommend this to a friendBrand response from Western Digital Team
Posted .Hello DanielH, Please be informed that the Easystore Portable hard drive is designed and tested for Windows and macOS computers. We have not tested the drive on mobile devices or an iPad. We recommend to use computer to backup the phone to the drive. For more info about the drive, refer to the link: https://www.westerndigital.com/en-in/products/portable-drives/wd-my-passport-ultra-usb-c-hdd?sku=WDBC3C0010BSL-CESN If you require any assistance, Please you can always contact us at (https://www.westerndigital.com/company/contact-us)
Skip this one
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not recommend. Broken within 3 months. Lost everything.
No, I would not recommend this to a friendBrand response from Western Digital Team
Posted .Hello DrGeorge, We recommend that you try connecting the drive to another computer using a different cable. If the drive creates same issue with another computer then open a ticket with the error screenshots if any at https://support-en.wd.com/app/askweb our technical team will get in touch with you at the earliest.
Need Assistance
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really can't give a review. It doesn't seem to work. I'm going to talk with the Geek people next week and then I can give a more honest review.
No, I would not recommend this to a friendDesigner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, I had to return this item. The cable that came with the drive did not work. I purchased a different drive and its working properly.
No, I would not recommend this to a friendbetts
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it doesn't work well I really didn't like the fact that it doesn't work at all and no clear instructions
No, I would not recommend this to a friend